Understand your customer, delivering information that makes sense to them, and building trust are all proven ways to persuade people to buy.
TextExpander Blog
What Triggers Your Customer’s Emotions?
Your customers’ emotions are key in their perception of a good customer experience. Here are the triggers you can use to boost customer loyalty.
TextExpander’s Company Values: What They Are and How We Live Them
For more than 15 years, Smile has grown from two developers with lots of ideas into the closely-knit, geographically diverse team we are today. As the team grew, it became important to define our values to better communicate them with others.
Discover the All-New TextExpander Public Groups
Get access to ready-made snippet groups and start using them right away. Learn more here.
What Customer Support Leaders Can Do to Support Mental Health During a Pandemic
Support your team’s mental health and wellness during this stressful time. Here are 8 tips you can implement today to advocate for mental health.
Repetition is Soul-Crushing: How to Empower Your Customer Support Team to Lead
Give your customer support team the freedom to delight customers and improve the customer experience. Here are six ways to empower your support team.
The Art of Building Rapport with Sales Prospects
Investing time in building rapport is a great way to ensure future sales success. By seeking to understand your prospects and tailor your approach to meeting their needs you can reduce friction and develop the trust needed to sell.
Internal Documentation: How Much Is Too Much?
Internal documentation is important. But how much is too much? Is there a point where documentation gets in the way of doing good work? Read this article to find out.
Do Your Customer Support Metrics Prioritize Connection?
Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
Is Consultative Selling Really Better? Here’s What the Data Says.
Consultative selling can be a big investment in time and resources, yet it is becoming an increasingly popular approach for many businesses.