Don’t let poor email response time to lead queries, customer queries, complaints, and tickets hurt your business.
TextExpander Blog
Inbound Customer Service 101: Creating Value for your Customers
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
Is Cold Calling Really Dead?
Cold calling – is it dead or still valuable? We’re covering why some say yes – but with tips on why you might want to say no.
Data-Driven Hiring: Make Hiring Decisions Based on Stats
Data makes recruiters more effective. But there’s more to recruiting metrics than time to hire. Learn about metrics companies use to drive business results.
Selling by Numbers: 37 Key Sales Numbers to Help You Sell More
Hit a slump? These sales numbers will level up your sales knowledge so you can sell more.
How to Balance Service Efficiency with Customer Experience
The global pandemic has made our economic future uncertain, which has made it even more important to keep your eye on your support team’s efficiency. Here’s how to be efficient while still maintaining a great customer experience.
Remote Work Etiquette Rules
We compiled a list of positive behaviors that help remote workers build a happier and more productive work environment. Check out our remote etiquette rules.
10 Easy Ways To Achieve Inbox Zero And Keep It That Way
On average, we spend thirteen hours a week on email. The typical person checks their inbox 77 times a day, sends and receives more than 122 emails per day, and spends 28 percent of their workweek managing and organizing their inbox.
6 Customer Service Trends Your Team Should Consider in 2021
In 2020 we were just trying to survive the year, in 2021 it’s time to really let your customer experience shine. Here are the customer service trends to follow in the coming year.
6 Recruiting Trends to Watch in 2021
Recruiters, sourcers, and talent acquisition professionals take note: Here are the five recruiting trends for 2021 and how to prepare.