Improve your business’s customer service productivity with these easy tips and tricks. Learn how to streamline processes and make your team more efficient in our how-to guide.
TextExpander Blog
Degree Symbol: Type It Easily with TextExpander
Can’t find the degree symbol on your keyboard? Here’s how to type the degree symbol easily with TextExpander.
Text Replacement: 4 Tools to Improve Your Writing
Have you ever opened a document—maybe even one you wrote yourself—and realized it was full of errors and mistakes? Or maybe it has things that are simply out of date, like names of people no longer at your company? It’s tempting to dive in and start manually replacing text, but good text replacement tools can…
5 Customer Success Software Picks to Maximize Customer Retention
Having the right tools is essential for customer success teams. Without the right tools, teams may struggle to keep up with customer inquiries, resolve issues quickly, and deliver a high level of service.
Consistency in Customer Service: 3 Areas Where It’s a Must
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
Tell Us Your Favorite Customer Service Conferences in 2023
TextExpander wants to know which customer service conferences you’re attending in 2023. Take our survey and tell us!
Chatbots in Customer Service: 8 Reasons for High Standards
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
TextExpander Is Now a SugarCRM Partner
TextExpander is a SugarCRM Partner. Find out more.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
TextExpander Forward Miami: Our First In-Person Retreat Since COVID
As much as we love being a fully distributed team — right now, we’re 50 employees spread across nine countries and counting — we’ve always cherished the opportunity to get together in person. Our annual retreats help us get aligned, build trust, and strengthen our culture. That’s why, although we’ve made virtual retreats work, we…