Random responses in TextExpander come from a JavaScript Snippet that inserts a different message each time you expand it. See how the Random No Snippet politely declines requests and how to customize it with your own replies.
Getting hired often comes down to how you present yourself, according to former Meta recruiter Martin Ngo. Get his advice on LinkedIn keywords, blogging your story, soft skills, resumes, and using TextExpander in a job search.
Customer feedback requests are everywhere, yet surveys often produce noise instead of insight. CX author John Sills explains the feedback wedge and why customers don't always know what they want.
Loyal customers may be more myth than reality, according to CX author John Sills. Learn why strong brands don't guarantee loyalty, how usefulness and status keep customers coming back, and what that means for retention.
AI for customer support is drawing interest as companies look to reduce caseloads, but current tools have real limits. See why GPT-based agents remain unpredictable and why good human service still carries value.
Text replacement tools find and update outdated or incorrect text across documents and support content. Compare four options, from online text tools and BBEdit to TextExpander and Wordtune, plus when regular expressions help.
TextExpander for Chrome brings full Snippet editing, Teams support, and Inline Search into the browser. Get answers on pricing, updating, permissions, browser support, and how the extension works with the desktop app.
Customer service characteristics that drive ROI include a clear experience vision, removing grit, focusing on employee experience, and acting proactively. CX expert Adrian Swinscoe explains each one.
Customer lifetime value (CLV) is the total revenue a customer brings over the full relationship. Learn how CLV shapes business decisions, why the CAC to CLV ratio matters, and how loyalty and support improve long-term value.
