Abbreviation prefixes keep TextExpander Snippets short, memorable, and hard to trigger by accident. Compare the prefixes experienced users rely on, such as double commas, semicolons, periods, and slashes, plus group prefixes.
TextExpander best practices from the Customer Success team cover how to organize Snippets into groups, choose group names and prefixes, use inline search, and split or nest Snippets so they stay easy to find and reuse.
Strong customer retention strategies help businesses keep existing customers and grow revenue from them. Learn how onboarding, personalization, trust, feedback, communication, community, and loyalty rewards work together.
Prompt engineering for ChatGPT can help writers analyze their work instead of replacing it. Screenwriter Ryan Briggs shares prompts for evaluating memos, breaking down scenes, and spotting reversals, plus their limits.
Aliteracy, when kids can read but choose not to, challenges parents and teachers alike. Veteran middle school teacher Mark Phillips shares how students have changed, teaching with technology, and books that spark reading.
Amazon's principle of customer obsession led its first customer service VP to a surprising idea: the best service is no service. Learn seven ways to reduce customer contacts through self-service and proactivity.
Creating and documenting TextExpander Snippets gets easier with process mapping, testing before sharing, and human-readable abbreviations. Get tips for using labels, Group Notes, and Fill-in field names to keep Snippets clear.
Seven customer experience behaviors define what a human experience looks like: accessible, consistent, flexible, proactive, respectful, responsible, and straightforward. See how CX author John Sills describes each one.
Five customer service attributes separate high-performing, customer-centric companies from the rest. Drawing on John Sills' work, see how ambition, connection, agent authority, focus, and perspective help teams serve customers.
