Josh Centers
Author

Josh Centers

Josh Centers is a former business journalist at TextExpander. He is the editor-in-chief of Unprepared and founder of Apple Buying Advice. Josh has been featured in USA Today, Macworld, Scientific American, The Washington Post, Boing Boing, Wirecutter, and other publications.

181 articles Writes about Customer Support Medicine Automation

Articles by Josh Centers

Showing 1–9 of 181 · Newest first

The Doctor Who Treats Patients With a Gaming Mouse

A telehealth doctor runs his clinical workflow with a gaming mouse paired with TextExpander Snippets. See how his monster Snippets standardize documentation and patient communication, and how to set up a similar system.

Josh Centers

TextExpander Best Practices: 7 Customer Success Secrets

TextExpander best practices from the Customer Success team cover how to organize Snippets into groups, choose group names and prefixes, use inline search, and split or nest Snippets so they stay easy to find and reuse.

Josh Centers

13 ChatGPT Prompts for Sales That Close More Deals

ChatGPT prompts for sales help reps draft cold outreach, follow-ups, discovery questions, and objection responses. Use these prompt examples by deal stage and learn how to save and reuse the ones that work.

Josh Centers

Text Replacement: 4 Tools to Improve Your Writing

Text replacement tools find and update outdated or incorrect text across documents and support content. Compare four options, from online text tools and BBEdit to TextExpander and Wordtune, plus when regular expressions help.

Josh Centers

Customer Service Standard Operating Procedures [2026 Guide]

Standard operating procedures for customer service capture how your team handles inquiries, escalations, and returns. Learn what an SOP includes, how to design one in eight steps, how to measure it, and mistakes to avoid.

Josh Centers