customer support

Below you'll find a list of all posts that have been tagged "customer support"

4 Customer Service Characteristics that Drive ROI

CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.

Best Call Center Knowledge Base Software

This is a list of the best knowledge management software for, specifically, customer service and customer support professions.

A Punk CX Guide to Customer Experience Strategy

Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.

5 Customer Service Attributes of Winning Companies

What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.

Customer Feedback: Yet Another Myth?

Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.

Do “Loyal Customers” Truly Exist?

Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.

Bridging the Engagement Capacity Gap: Strategies for Success

Explore the Engagement Capacity Gap issue, as we dive into unique solutions and strategies aimed at enhancing involvement and driving organizational success.

Customer Experience ROI: Is It a Myth?

Customer experience ROI is the holy grail of customer service stats, but is it a myth? Author John Sills says it is.