What could cause an economic recession, and why are customer service leaders surprisingly optimistic about it?
customer service
Below you'll find a list of all posts that have been tagged "customer service"
How to Train New Employees on Using TextExpander: Tips and Best Practices
Learn how to effectively train new employees on using TextExpander with our ultimate guide. Discover tips and best practices for maximizing response times and improving customer service.
Will Customer Support AI Replace Human Agents?
Will customer support AI replace human agents? Some experts say “yes,” but the answer may not be so simple…
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Good Customer Service: How to Get It
Good customer service: how do you get it in 2023? Start by understanding that good customer service is harder than ever.
6 Tips to Align Sales and Customer Service Teams in 2025
Sales and customer service teams should go together like peanut butter and jelly. Like surfboards and waves. Like cute puppies and Instagram Stories. Unfortunately, this rarely happens. These departments often work in silos, which not only pits sales teams and support teams against each other but harms the customer experience. It’s a serious problem—one that…
Amazon Leadership Principles: The Best Service Is No Service
The first Amazon Leadership Principle is “customer obsession,” but how the company achieves that principle may surprise you. In early 1999, Bill Price sat across from Amazon founder and CEO Jeff Bezos. Amazon, then still a fledgling startup, was looking for its first Vice President of Global Customer Service. Bezos asked a simple question: “What…
Why Your Entire Company Should Get Customer Service Training
Everyone in your company should get customer service training to reduce costs, educate your teams, and learn more about your customers
Stop Saying Sorry!
Why and how to stop saying sorry all the time. Learn alternatives to empty apologies and how TextExpander can help you break bad habits.
Understanding the Importance of Call Center Metrics for Improved Customer Service
Discover how to use call center metrics to improve customer service, reduce wait times and increase loyalty—and learn key metrics that will help you do it.
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