Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
customer service
Below you'll find a list of all posts that have been tagged "customer service"
15 Exceptional Customer Service Examples From Real Companies (2026)
Examples of good customer service that will blow your mind! See how these companies went above and beyond to wow their customers.
100+ Empathy Statements for Customer Service
Need help showing a little more empathy in customer service? Add these 30 phrases to your toolbelt to show more kindness to your customers.
Customer Service Phrases & Words: 2026 Professional Examples
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
15 Customer Service Goals for 2026 Performance Reviews
Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.
The 10 Best Customer Service Conferences of 2026
2026 has no shortage of customer service conferences, and the calendars are already filling up. AI-powered CX is the throughline this year. Every major event has sessions on agentic AI, automation strategy, or some flavor of “how to actually implement the tools you bought last year.” We went through the full landscape and picked the…
15 Customer Service Interview Questions and Answers (2026)
Discover the top 10 interview questions for customer service roles and stand out in your next interview with 50 possible responses.
13 Customer Service Memes That Keep Us Thankful For Our Jobs
Need a smile? These positive customer service memes celebrate the little things that keep us thankful for our customers and our teammates.
6 Tips to Align Sales and Customer Service Teams in 2026
Sales and customer service teams should go together like peanut butter and jelly. Like surfboards and waves. Like cute puppies and Instagram Stories. Unfortunately, this rarely happens. These departments often work in silos, which not only pits sales teams and support teams against each other but harms the customer experience. It’s a serious problem—one that…
5 Customer Service Challenges in 2026
What are the top customer service challenges facing CX leaders in 2023? A recent survey highlights what to expect in 2023 and beyond.