Email onboarding is a great way to engage new customers. Here are six tips and examples of how to do it extremely well.
TextExpander Blog
How to Balance Service Efficiency with Customer Experience
The global pandemic has made our economic future uncertain, which has made it even more important to keep your eye on your support team’s efficiency. Here’s how to be efficient while still maintaining a great customer experience.
Employee Burnout: What Employers Can Do to Prevent It
Burnout: discover what it is, the three primary symptoms, causes, and what can be done to prevent it.
How to Write the Perfect Thank You Letter After Closing the Sale
How we close one deal can lead to the opening of another – here’s how to say thank you and make the last detail count.
5 Meaningful Ways to Measure Customer Satisfaction
CSAT isn’t always the most reliable way to measure how your customers feel. Here are five meaningful ways to measure customer satisfaction.
How to Keep Employees Productive During the Holidays
You can’t make the holiday season go away, but you can accept it and adopt strategies for keeping employees productive. The eight we list here actually work!
What Makes Good Leads for Sales? 5 Traits to Look For
Everything your team needs to look for when sourcing good leads.
How to Create a Culture of Customer Advocacy
Be an advocate for your customer and they’ll turn into customer advocates. Learn how to create a culture of customer advocacy with these 16 tips.
Five Benefits and Five Steps to Getting Started With Customer Journey Mapping
Walking a mile in your customers’ shoes can improve customer satisfaction and decrease churn. Get started with customer journey mapping today.
8 Reasons to Conduct a Customer Experience Audit for the New Year
Customer experience audits help you uncover all of the opportunities for your current customers. Here are eight reasons why you should do one before January.