To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
TextExpander Blog
Practical Ways to Address Hiring Biases
Unconscious biases affect recruiting and career development. Here’s how to surface your hiring biases to make your recruitment processes more inclusive.
Why Email Reply Times Matter and How to Improve Them
Don’t let poor email response time to lead queries, customer queries, complaints, and tickets hurt your business.
4 Things Recruiters Want Job Candidates to Know
There are things recruiters can’t outright tell candidates. But oh, how they wish candidates knew. We’ve done the research to find out exactly what those are.
How AI is Changing Customer Service
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Is Cold Calling Really Dead?
Cold calling – is it dead or still valuable? We’re covering why some say yes – but with tips on why you might want to say no.
Data-Driven Hiring: Make Hiring Decisions Based on Stats
Data makes recruiters more effective. But there’s more to recruiting metrics than time to hire. Learn about metrics companies use to drive business results.
The Ultimate Guide to Crafting Outstanding Offer Letters
Never underestimate the power of an exceptional offer letter. Learn to create offer letters that wow job candidates and solidify your employer brand.
Selling by Numbers: 37 Key Sales Numbers to Help You Sell More
Hit a slump? These sales numbers will level up your sales knowledge so you can sell more.
Strategies for Attracting Top Talent in a Competitive Industry
Top talent isn’t going to come to you. Top talent doesn’t need a job. Top talent is busy. How do you find, attract, and hire top talent? Use these strategies.