ServiceNow, as a leading platform for IT operations, offers a powerful suite of tools to streamline workflows and enhance productivity. However, the true potential of ServiceNow often remains untapped, buried beneath layers of clicks and navigation. This is where keyboard shortcuts come into play. Mastering these shortcuts can transform the way users interact with ServiceNow,…
TextExpander Blog
How to Improve Patient Experience with Digital Tools
Patient experience is more important than ever. As the healthcare landscape shifts toward consumer-directed healthcare, where patients are taking charge of their care. It was a central theme of TextExpander’s Telehealth Summit. We’re in an age of consumer-directed health care…It’s not us focusing on the consumer; it’s realizing the consumer is now in charge,” says…
40 Popular Freshdesk Keyboard Shortcuts
Every second counts in customer support. Freshdesk, a powerful tool in the Freshworks suite, is designed to help support teams deliver exceptional service with speed and efficiency. But what if you could make your workflow even more streamlined? Enter keyboard shortcuts—a simple yet highly effective way to navigate Freshdesk with greater agility. Whether you’re managing…
How to Make Invoicing Easier: Tools, Tips and Templates
Getting paid should be easy. Follow our steps to streamline your invoicing workflow and get paid faster.
6 medical professionals answer top questions on the future of healthcare
We welcomed six healthcare professionals in June to the TextExpander Telehealth Summit: Optimizing VirtualCare in 2024. Throughout the summit, our keynote speakers and panelists answered questions from healthcare professionals about how they manage their workloads, the future of telehealth, and how to offer equitable and efficient care. Wondering what’s next for the industry? We’ve compiled…
Service Mindset: 8 Expert Tips to Cultivate It In Your Team
Service mindset is about addressing customer inquiries and resolving issues, but more importantly, it’s about fostering a culture that prioritizes the customer’s experience at every touchpoint. Developing a service mindset within an organization can lead to: This article explores the essential steps to cultivating a customer service mindset and provides actionable insights to help your…
Glen Tullman: The State of Healthcare and Telehealth Trends
Glen Tullman has emerged as one of the foremost experts on telehealth. He is the CEO of Transcarent, the first comprehensive, consumer-directed health and care platform. Before that, he founded and ran Livongo Health, the first at-scale consumer digital health company for people with chronic conditions. At our telehealth summit, Optimizing Virtual Care in 2024,…
60 Popular Salesforce Keyboard Shortcuts & Hotkeys
It’s no secret. Salesforce is the most widely used CRM system on the planet. While Salesforce offers a comprehensive suite of features designed to streamline sales, marketing, and customer service processes, many users are unaware of the potential time-saving benefits that lie within its shortcuts. Salesforce hotkeys and keyboard shortcuts can significantly enhance user experience…
52 Popular Zendesk Keyboard Shortcuts & Hotkeys
Zendesk offers many features to streamline support processes and enhance customer experience. Among these features are a variety of shortcuts—simple yet powerful commands that can help reduce response times and improve workflow management. In this article, we explore some of the most effective Zendesk shortcuts, providing you with the knowledge to optimize your use of…
Wellness at Work Ideas: How to Feel Great and Work Effectively
Discover how to become your best work self with our tips on health, confidence, mindfulness and more.