Enhance your understanding of communication compliance at work from this guide, including organizational norms, legal considerations, and best practices for work communication.
Blog
Below you'll find a list of all posts that have been tagged "Blog"
Amazon Leadership Principles: The Best Service Is No Service
The first Amazon Leadership Principle is “customer obsession,” but how the company achieves that principle may surprise you. In early 1999, Bill Price sat across from Amazon founder and CEO Jeff Bezos. Amazon, then still a fledgling startup, was looking for its first Vice President of Global Customer Service. Bezos asked a simple question: “What…
Why Your Entire Company Should Get Customer Service Training
Everyone in your company should get customer service training to reduce costs, educate your teams, and learn more about your customers
Stop Saying Sorry!
Why and how to stop saying sorry all the time. Learn alternatives to empty apologies and how TextExpander can help you break bad habits.
Understanding the Importance of Call Center Metrics for Improved Customer Service
Discover how to use call center metrics to improve customer service, reduce wait times and increase loyalty—and learn key metrics that will help you do it.
TextExpander Best Practices: Create and Document Snippets
Learn TextExpander best practices to create and document Snippets. Learn our customer success secrets to add instructions to any Snippet.
TextExpander Best Practices: 5 Customer Success Secrets
Learn TextExpander best practices to make the most of your Snippets. Find out how to optimally name, organize, and manage your Snippets.
How TextExpander Pricing Saves Your Team Money
How does usage-based TextExpander pricing work for teams? Learn how TextExpander’s model saves your team money.
Unlock the Secret to Exceptional Customer Service Productivity
Improve your business’s customer service productivity with these easy tips and tricks. Learn how to streamline processes and make your team more efficient in our how-to guide.
Degree Symbol: Type It Easily with TextExpander
Can’t find the degree symbol on your keyboard? Here’s how to type the degree symbol easily with TextExpander.