By Profession

Find productivity advice written for your role. This section groups TextExpander’s guides by profession, so customer support agents, sales reps, recruiters, clinicians, developers and founders can go straight to the templates, scripts, metrics and workflows that matter in their day-to-day work. Each guide explains the task, shows real examples you can copy and covers how teams save time by standardizing the messages and notes they write most often.

How to Keep CRM Data Clean and Consistent

Clean, consistent CRM data depends on shared terminology and team habits. Set standard terms, support your team with CRM templates and in-house training, use outlines outside the CRM, and correct terminology over time.

Kerry Provenzano

Being Excellent at Communicating Technical Work

Communicating technical work well means tailoring product changes to each audience. Get guidance and example messages for customers, sales and marketing, affiliates, support, and technical teammates.

Toby Osbourn

TextExpander Story: MJ Brodie from iwantmyname

MJ Brodie supports customers around the clock at domain registrar iwantmyname. Hear how TextExpander fits into MJ's support workflow, which job-specific Snippets get used most, and advice for other support pros.

Kerry Provenzano

Automating Your Text-Based Stand-Up Meetings

Text-based stand-up meetings suit remote and asynchronous teams spread across time zones. See how to keep daily updates consistent, what else written stand-ups offer, and how TextExpander helps with the format.

Toby Osbourn

Enhance Your Recruiting Tech Stack with These 11 Tools

A recruiting tech stack shapes how a new recruiting team plans, searches, schedules, tracks, and assesses candidates. Review 11 tools organized by each stage of the hiring process, plus bonus resources to explore.

Maisha Cannon

Ask a Recruiter: Tangie Pettis

Talent acquisition leader Tangie Pettis looks back on her first job, how she found recruiting, what energizes her, her recruiting superpower, and the software tools she depends on throughout a decade-long career.

Maisha Cannon

Ask a Recruiter: Aaron Mullenix

Recruiter Aaron Mullenix talks about starting his recruiting career at Riot Games, what fuels him and keeps him up at night, his recruiting superpower, passion projects, and three tech tools that shaped his work.

Maisha Cannon