It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
What Is Tiered Support?
Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
The Ultimate Customer Success Automation Playbook
A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
Open Library Series: Vince Crighton’s Extraordinary Snippets
Support Lead Vince shares secrets from his TextExpander Snippet Library.
Hiring in Different Time Zones To Offer Better Support
Hiring in different time zones can help support your company’s growth. Here’s what you need to know to get started.
Using TextExpander to Keep CRM Sales Notes Consistent
You hired your sales people because they’re great at selling. Give them more time to sell with our fast solution to completing CRM notes.
Getting the Information You Need from Customer Surveys
There is no better way to find out what’s on the mind of your customers than to ask them. But asking them isn’t as simple as you might think. We’re going to spend some time talking about the best practices for customer surveys. You’ll find out how to get the information that you need, without…
Customer Education: Use It To Gain Trust and Loyalty
In this article, we’ll show you how to create super-powered customers that are loyal to your brand through customer education.
How Employee Experience Impacts Customer Experience
Investing in the employee experience can have a big pay-off when it comes to customer experience. Here’s how to make it work for you.