Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

Tips from SupConf 2017: How to Make Remote-Work Work For You

This month TextExpander helped to sponsor the support community-driven event, SupConf. This conference comes out of the Support Driven community, a place for workers in customer service and support to gather and trade tips, find mentors, and share support stories with peers. We’re new to Support Driven, but it has been a great place for…

How To Create an Email Reply System with TextExpander

Whether you’re in customer support, work with multiple clients, or run a popular site, creating an email system which allows you to reuse messages is a *huge* time saver. Here’s how to get started.

TextExpander Story: How the Stewards of WordPress Adopted TextExpander, Part 2

This is part two of a three-part series by our friend Danny Santoro of Automattic, stewards of WordPress and the popular WooCommerce plugin. We invited Danny to share his company’s adventures of working smarter with TextExpander. Read part 1 to get caught up. WooThemes was no longer the small organization it was when I signed…

TextExpander Story: How the Stewards of WordPress Adopted TextExpander, Part 1

This is part one of a three-part series by our friend Danny Santoro of Automattic, stewards of WordPress and the popular WooCommerce plugin. We invited Danny to share his company’s adventures of working smarter with TextExpander. The year was 2014 – early March, and I was a bright-eyed and bushy-tailed new employee at WooThemes. As…