Don’t let poor email response time to lead queries, customer queries, complaints, and tickets hurt your business.
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
Cold calling – is it dead or still valuable? We’re covering why some say yes – but with tips on why you might want to say no.
Data makes recruiters more effective. But there’s more to recruiting metrics than time to hire. Learn about metrics companies use to drive business results.
Hit a slump? These sales numbers will level up your sales knowledge so you can sell more.
The global pandemic has made our economic future uncertain, which has made it even more important to keep your eye on your support team’s efficiency. Here’s how to be efficient while still maintaining a great customer experience.
We compiled a list of positive behaviors that help remote workers build a happier and more productive work environment. Check out our remote etiquette rules.
On average, we spend thirteen hours a week on email. The typical person checks their inbox 77 times a day, sends and receives more than 122 emails per day, and spends 28 percent of their workweek managing and organizing their inbox.
In 2020 we were just trying to survive the year, in 2021 it’s time to really let your customer experience shine. Here are the customer service trends to follow in the coming year.
2021 offers sales professionals the opportunity to improve on their performance and make for sales. Leveraging the best sales prospecting tools will help you boost your sales and reach your goals.