Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
The move from tactical to strategic sales can help you build a strong brand and secure more profit. Get tips on how to create a clear vision for your strategic efforts.
Providing candidate feedback doesn’t have to be scary. Here is why feedback is important and how to give it like a pro.
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Developing a strong sales process increases efficiency. Discover these 8 powerful tools to take your team to the next level.
Text recruiting can help lower the time to hire and improve the candidate experience. Here’s what you need to know about texting throughout the hiring process.
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
Handling objections is a significant part of any sales role. Learn how to take the correct approach and find out the tools you’ll need to succeed.
In this article, we explore augmented writing, gamified assessments, chatbots and other recruitment technology that improve the recruiting process.