Marcelle Santos wrote more than 100 articles for the TextExpander blog, mostly on recruiting, along with guides to productivity, knowledge management and clinical documentation.
Clear customer service standards define how a team responds, resolves issues, and represents the brand. Get definitions, key standards like empathy and consistency, and protocols that turn standards into repeatable habits.
Autocomplete text suggests words or phrases as you type. See how it differs from text expansion and how to use autocomplete in TextExpander, web browsers, search engines, Excel, and JavaScript, plus privacy considerations.
Free Google Chrome productivity extensions can block ads, manage passwords, check grammar, and limit distractions. See which free and paid browser add-ons are worth installing and what each one is designed to do.
Therapy notes can take less time with templates and reusable phrases. See how clinicians use TextExpander for progress note templates, checkboxes, dropdown lists, and standard terms, plus answers to common note questions.
Knowledge management tools help teams organize, maintain, and share information, especially remote ones. Compare KM suites like Confluence, Notion, and SharePoint with lighter alternatives, including TextExpander.
Data entry automation cuts the time spent moving information between systems. Follow six steps from identifying repetitive tasks to scaling up, and compare OCR, app integrations, voice-to-text, and text expansion software.
Travel planning means entering the same personal details again and again. See how TextExpander keeps names, addresses, booking info, and packing checklists ready to insert anywhere you type, so trips take less prep.
Medical progress notes are essential but slow to write by hand. Clinicians can learn how templates, checkboxes, dropdown lists, and saved standard phrases in TextExpander help complete documentation more quickly.
Responding to customer complaints well can keep customers who might otherwise leave. Use 31 sample responses and a step-by-step approach to thanking, apologizing, empathizing, offering solutions, and following up.