Marcelle Santos
Author

Marcelle Santos

Marcelle Santos wrote more than 100 articles for the TextExpander blog, mostly on recruiting, along with guides to productivity, knowledge management and clinical documentation.

Articles by Marcelle Santos

Showing 1–9 of 81 · Newest first

How to Autocomplete Text with Keyboard Tools & Widgets

Autocomplete text suggests words or phrases as you type. See how it differs from text expansion and how to use autocomplete in TextExpander, web browsers, search engines, Excel, and JavaScript, plus privacy considerations.

Marcelle Santos

How TextExpander Boosts Recruiter Productivity

Recruiters repeat the same phrases in outreach, scheduling, and candidate emails. See six ways TextExpander helps with hiring manager updates, sourcing messages, candidate communication, and onboarding new hires.

Marcelle Santos

TextExpander Is Now a SugarCRM Partner 

TextExpander is now a SugarCRM partner, available as an add-on for Sugar users. See how Snippets help sales and marketing teams enter tags, customer descriptions, industries, and titles in SugarCRM quickly and consistently.

Marcelle Santos

Adding TextExpander to Your Sales Collaboration Tools

Sales collaboration tools help reps work together on deals and outreach. See which tools the TextExpander sales team uses, including Close, Slack, and Zoom, and specific ways TextExpander fits into a sales workflow.

Marcelle Santos

31 ways to respond to customer complaints

Responding to customer complaints well can keep customers who might otherwise leave. Use 31 sample responses and a step-by-step approach to thanking, apologizing, empathizing, offering solutions, and following up.

Marcelle Santos

What Is Tiered Support?

Tiered support organizes a support team by skill level, routing simple issues to Tier 0 or Tier 1 and escalating complex cases. Learn how each tier works, why companies use this model, and tips for setting it up.

Marcelle Santos

How to Write Therapy Notes Quickly

Therapy notes can take less time with templates and reusable phrases. See how clinicians use TextExpander for progress note templates, checkboxes, dropdown lists, and standard terms, plus answers to common note questions.

Marcelle Santos

How To Write Medical Progress Notes Faster

Medical progress notes are essential but slow to write by hand. Clinicians can learn how templates, checkboxes, dropdown lists, and saved standard phrases in TextExpander help complete documentation more quickly.

Marcelle Santos