Articles about recruiting from the TextExpander blog.
Customer Support
Customer service interview questions test how candidates handle pressure, frustrated customers, and mistakes. Review 15 common questions with sample answers, plus guidance for job seekers and the managers who interview them.
Recruiting apps help recruiters source candidates, manage applicants, schedule interviews, and talk with hiring teams. Compare ten tools, including Indeed, LinkedIn Recruiter, Workable, and TextExpander, and how they were chosen.
Becoming a technical recruiter is possible without prior experience, according to former Meta senior recruiter Martin Ngo. Learn how to break in, what makes a good technical recruiter, typical pay, and certification options.
Recruiting tools used by teams at Amazon and Meta range from LinkedIn Recruiter, HireEZ, Entelo, and SeekOut to TextExpander, OneNote, Google Sheets, and Calendly. See how recruiters use each one, plus free options to try.
Recruiting automation software reduces repetitive work in hiring, from candidate emails to screening and tracking. Compare picks across text expansion, applicant tracking, job sites, recruitment CRM, and predictive hiring.
Getting hired often comes down to how you present yourself, according to former Meta recruiter Martin Ngo. Get his advice on LinkedIn keywords, blogging your story, soft skills, resumes, and using TextExpander in a job search.
Employee retention in customer service starts with knowing what each agent wants next. Meet the three types of support agents (climbers, escapees, and happy campers) and see how managers can keep each group engaged.
Job postings often fail by misdescribing duties, setting the bar too high, or using biased language. Get guidance for writing effective job postings that describe the role accurately and attract more qualified candidates.
Candidate experience covers every interaction a job seeker has during hiring, from posting to offer. Understand why it shapes your employer brand and referrals, and how recruiters can create a more positive process.
Becoming a recruiter means choosing between in-house HR and staffing agency work. Compare both settings, what sourcers and other recruiting roles do day to day, the skills and traits that help, and how to get into the industry.
