If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…
TextExpander Blog
How Does Customer Discovery Help Your Startup?
There are some books that are common reading among almost every young company. The Lean Startup by Eric Ries, and the follow-up book Why the Lean Startup Changes Everything by Steve Blank are two of my favorites. Both authors encourage startups to put customer discovery into the development of a business from an early stage….
Templates for Answering FAQs on Social Media
It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…
How to level up your LinkedIn profile
My LinkedIn profile is terrible. Okay, maybe it’s not as bad as the profiles with just the person’s name and a gray icon where a profile photo should be, but still. So when CreativeMornings announced a free online workshop with social media strategist Portia Obeng on how to create a LinkedIn profile that gets noticed,…
Networking Best Practices (and Templates You Can Use!)
Over the past few years, the idea of networking has changed somewhat. With more companies and people moving to remote work, the need to network is more important than ever. You may have heard the phrase “it’s not what you know, but who you know”—and this couldn’t be more true for business. The right connections…
So you want to be a recruiter?
Is a profession in recruiting really for you? Find out if you want to be a recruiter.
How to Grow Customer Service at Your Startup
Keeping customer service at the top of mind for your business is key to scaling your startup. But how do you scale a customer service team to match the growing business? Customer service is more than just answering phone calls and emails—it’s the front line of your business, and we should give it equal importance…
TextExpander Forward Miami: Our First In-Person Retreat Since COVID
As much as we love being a fully distributed team — right now, we’re 50 employees spread across nine countries and counting — we’ve always cherished the opportunity to get together in person. Our annual retreats help us get aligned, build trust, and strengthen our culture. That’s why, although we’ve made virtual retreats work, we…
TextExpander Is Now a SugarCRM Partner
TextExpander is a SugarCRM Partner. Find out more.
Consistency in Customer Service: 3 Areas Where It’s a Must
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…