A few months ago, I was writing a blog post about getting the information you need from customer surveys. As I was researching one section, there was a discussion to be had around in-person versus online surveys. That sent me down a rabbit hole of reading, watching, and talking to people who know far more…
TextExpander Blog
What Is Tiered Support?
Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
Small Snippets, Big Time Savings
We’re always amazed by the different ways that people use TextExpander. Over the years, our users have turned it into so much more than a simple application to save time when typing. That’s part of the reason why we call it a knowledge activation tool. We decided to put together some TextExpander use cases that…
Scaling a Sales Team: Six Essential Steps
The sales team is one of the first that needs to be prepped for an increase in demand. Here are the essential steps for scaling a sales team.
5 Different Ways To Host A Remote Brainstorm
Need to host a brainstorm with a remote crowd? We’ve got you covered. Here are our top tips to run a remote brainstorming session successfully, with five apps that will help you get your audience engaged.
Why Small Accounts Deserve Time From Your Sales Team
In this post, we share four reasons why you should treat small accounts just as well as you treat your bigger customers.
The Ultimate Customer Success Automation Playbook
A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…
5 Ways to Give Your Boss Effective Feedback, Backed by Science
Whether you’re starting your first job or if you’ve been in the workforce for years, relationships matter. One of the most critical parts of building and maintaining a relationship is being able to communicate needs. Your work relationships are every bit as important as your personal ones, so being able to communicate your needs through…
How To Motivate a Team of One
Companies can do more to engage and retain workers in “team of one” departments. Here are ways they can support single-person departments.
7 Reasons You Should Enroll in TextExpander Training
Ready to start your team’s TextExpander journey? Let us make it easier for you. Sign up for TextExpander training for a customized learning experience.