What is OKR? In this post, we’ll teach you OKR basics and show you how TextExpander can help you achieve productivity milestones.
Process & Strategy
Below you'll find a list of all posts that have been tagged "Process & Strategy"
What is Shorthand Typing and How Can You Learn it to Improve Productivity?
Shorthand typing is a system that can save massive amounts of time for the right business. TextExpander can help you save valuable time.
Best Customer Service Automation Software
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
Utilities and Energy: Customer Support Busy Season Survival Guide
Let’s face it: Busy season can be brutal. Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…
Do You Need a Customer Support Operations Team? (A Getting Started Guide)
What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
What Is TextExpander?
In this article, we explain how TextExpander works, show you how to use it, and share tips for getting started.
Scaling a Sales Team: Six Essential Steps
The sales team is one of the first that needs to be prepped for an increase in demand. Here are the essential steps for scaling a sales team.
Sourcing Principles and Strategies
In this post, we define sourcing, explain the basic principles of this practice, and share tips to help you start building your talent pipeline.
Hiring Strategies for “The Great Resignation”
Why is it so hard to hire right now? Learn what’s behind the Great Resignation and discover hiring strategies for challenging times.
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