7 customer service behaviors that author John Sills says will put your customer experience on top of your industry.
TextExpander Blog
Failure Demand: The Hidden Cost of Neglecting the Customer Experience
Learn how failure demand impacts organizations, hinders growth, and increases customer churn. Discover the high-level consequences of overlooking customer experience.
Customer Feedback: Yet Another Myth?
Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.
Do “Loyal Customers” Truly Exist?
Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.
Bridging the Engagement Capacity Gap: Strategies for Success
Explore the Engagement Capacity Gap issue, as we dive into unique solutions and strategies aimed at enhancing involvement and driving organizational success.
Customer Experience ROI: Is It a Myth?
Customer experience ROI is the holy grail of customer service stats, but is it a myth? Author John Sills says it is.
Customer Service Stats: The Ones to Measure in 2025
Which customer service stats are the most important for 2023? A recent survey reveals the ones that matter most.
Customer Experience Trends: How Leaders Are Investing in 2025
Customer service trends for 2023. Leaders are seeking more customer data to thrill customers. Find out which ones matter.
What Are 10 Voice of Customer Tools to Revolutionize Your Business?
Explore the types of voice of customer tools, best practices for implementing them, and some of the best options on the market to improve your customer experience.
Amplify Your Business with a Voice of the Customer Program
Learn how a voice of the customer program can help you improve your business by gathering valuable customer feedback and insights. Enhance customer satisfaction, loyalty, and ultimately drive revenue growth.
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