TextExpander Blog

Tips to Optimize Your Customer Service Call Center

Whether you’ve already built your customer service team, or you’re just now laying the foundation, it’s an ideal time to start thinking about optimizing your customer service call center, which isn’t only about efficiency, but also the effectiveness of customer service. Fine-tuning your customer service call center matters because it directly relates to customer experience….

Comprehensive Guide to Job Postings

Learn how to create effective job postings with our expert tips.

How To Motivate Employees

Ready to get your team motivated? Here’s how to increase employee productivity in the workplace by creating an environment that inspires them to reach their potential.

How To Improve the Candidate Experience

To attract and hire the best talent today, companies need to create the best possible experience for candidates.

How To Turn Around A Customer’s Bad Product Experience

Knowing how to resolve a bad customer experience with your product is key to business growth. Here’s our guide to turning around negative customer feedback and turning complaints into opportunities.

Tips that Everyone in Customer Service Should Know

If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…

So you want to be a recruiter?

Is a profession in recruiting really for you? Find out if you want to be a recruiter.

So You’ve Signed Up For A TextExpander Trial, Now What?

Ready to get the most out of your TextExpander trial? If you’d like to become a TextExpander pro and save even more time, this is how to make your TextExpander journey thrive.

Networking Best Practices (and Templates You Can Use!)

Over the past few years, the idea of networking has changed somewhat. With more companies and people moving to remote work, the need to network is more important than ever. You may have heard the phrase “it’s not what you know, but who you know”—and this couldn’t be more true for business. The right connections…

The Advantages and Disadvantages of Asynchronous Work

It’s important to assess the advantages and disadvantages of asynchronous work to know how to implement it successfully.