Josh Centers
Author

Josh Centers

Josh Centers is a former business journalist at TextExpander. He is the editor-in-chief of Unprepared and founder of Apple Buying Advice. Josh has been featured in USA Today, Macworld, Scientific American, The Washington Post, Boing Boing, Wirecutter, and other publications.

181 articles Writes about Customer Support Medicine Automation

Articles by Josh Centers

Showing 55–63 of 181 · Newest first

10 Best Paragraph Expander Tools in 2026 (Free & Paid)

Paragraph expander tools help you turn short notes into clear, complete messages. Compare free and paid options, including TextExpander, QuillBot, Hemingway Editor, OneLook, Notion, and De-Jargonizer, by use case and cost.

Josh Centers

Raycast Snippets vs. TextExpander: An Honest Comparison

Raycast Snippets are free and fast for Mac users already in Raycast, but they have limits. Compare them with TextExpander on fill-in fields, dynamic content, team permissions, usage analytics, and cross-platform support.

Josh Centers

How to Say Sorry for the Late Reply Without Making It Weird

Saying sorry for a late reply works best when you acknowledge the delay briefly and get to the point. Find phrases by formality level, gratitude-based alternatives, and full email templates for clients, managers, and follow-ups.

Josh Centers

Free Zoom Therapy Office Backgrounds for 2026

Therapy office Zoom backgrounds give telehealth sessions a calm, professional setting. Download six free backgrounds designed for therapists, psychologists, and psychiatrists, plus steps for changing your background in Zoom.

Josh Centers

Best free text expander tools for every platform in 2026

The best free text expander depends on where you type: Windows, Mac, Chrome, or your phone. Compare free tools like Espanso, Text Blaze, and Beeftext, plus TextExpander's Free plan for individuals and teams of up to five.

Josh Centers

Crafting Call Center Scripts That Boost Customer Satisfaction

Call center scripts give agents a consistent starting point they can personalize for each caller. Use greeting, hold, angry-customer, insurance, and closing script examples, plus 10 best practices for writing effective scripts.

Josh Centers

Why Customer Service Is Important: 3 Key Reasons

Strong customer service shapes how customers see a brand and whether they stay. See the three key reasons it matters (loyalty, retention, and profitability) and how service supports lifetime value, marketing, and brand image.

Josh Centers

What is customer service? Definition, types, and expert tips

What is customer service? It's the support a company gives customers before, during, and after a purchase, and this guide covers the definition, main types, 16 best practices, and the jargon support teams use every day.

Josh Centers