Find productivity advice written for your role. This section groups TextExpander’s guides by profession, so customer support agents, sales reps, recruiters, clinicians, developers and founders can go straight to the templates, scripts, metrics and workflows that matter in their day-to-day work. Each guide explains the task, shows real examples you can copy and covers how teams save time by standardizing the messages and notes they write most often.
Training new employees on TextExpander helps customer-facing hires stay on brand from their first week. Get tips for setting up Snippets for inline search, adding public Snippet Groups and templates, and using search shortcuts.
ChatGPT and TextExpander work well together in customer service: AI drafts professional replies, and reps save the best versions as Snippets. See ChatGPT's strengths and weaknesses and how to build a reusable email Snippet.
AI for customer support is drawing interest as companies look to reduce caseloads, but current tools have real limits. See why GPT-based agents remain unpredictable and why good human service still carries value.
Prospecting emails can be sent as plaintext or as rich text with HTML and hyperlinks, and each format affects deliverability and engagement. Compare the benefits and drawbacks of links and formatting in sales outreach.
Employee retention in customer service starts with knowing what each agent wants next. Meet the three types of support agents (climbers, escapees, and happy campers) and see how managers can keep each group engaged.
Aliteracy, when kids can read but choose not to, challenges parents and teachers alike. Veteran middle school teacher Mark Phillips shares how students have changed, teaching with technology, and books that spark reading.
TextExpander Champion Peter van Teeseling leads Dscoop, a global community of printers using HP industrial technology. See how he uses TextExpander to communicate across borders and why he keeps his Snippet setup simple.
Aligning sales and customer service teams breaks down silos that hurt the customer experience. Get six practical tips, from shared goals and technology to cross-department meetings, joint onboarding, and cross-training.
Amazon's principle of customer obsession led its first customer service VP to a surprising idea: the best service is no service. Learn seven ways to reduce customer contacts through self-service and proactivity.
