4 Customer Service Characteristics that Drive ROI
Customer service characteristics that drive ROI include a clear experience vision, removing grit, focusing on employee experience, and acting proactively. CX expert Adrian Swinscoe explains each one.
By Profession
Find productivity advice written for your role. This section groups TextExpander’s guides by profession, so customer support agents, sales reps, recruiters, clinicians, developers and founders can go straight to the templates, scripts, metrics and workflows that matter in their day-to-day work. Each guide explains the task, shows real examples you can copy and covers how teams save time by standardizing the messages and notes they write most often.
Best Recruiting Automation Software
Recruiting automation software reduces repetitive work in hiring, from candidate emails to screening and tracking. Compare picks across text expansion, applicant tracking, job sites, recruitment CRM, and predictive hiring.
Best Call Center Knowledge Base Software
Call center knowledge base software gives agents fast access to answers, scripts, and policies during calls. Compare picks for text expansion, knowledge bases, decision trees, call flow software, and wikis.
A Punk CX Guide to Customer Experience Strategy
A customer experience strategy can raise revenue and cut costs when it rests on a clear vision. Punk CX author Adrian Swinscoe shares the keys to a strong strategy, the dangers to avoid, and examples from his talk on CX ROI.
How to Get Hired: Tips from a Meta Recruiter
Getting hired often comes down to how you present yourself, according to former Meta recruiter Martin Ngo. Get his advice on LinkedIn keywords, blogging your story, soft skills, resumes, and using TextExpander in a job search.
How a Single Source of Truth Can Transform Your Support Team
A single source of truth gives customer support teams one reliable place for answers, so information stays accurate as it moves between agents. TextExpander's senior support lead explains how it keeps responses consistent.
5 Customer Service Attributes of Winning Companies
Five customer service attributes separate high-performing, customer-centric companies from the rest. Drawing on John Sills' work, see how ambition, connection, agent authority, focus, and perspective help teams serve customers.
How to Show Empathy in Customer Service
Showing empathy in customer service helps agents connect with customers, especially over email and chat where tone is easy to miss. Learn how empathy differs from sympathy, techniques for empathy statements, and five examples.
The 7 Customer Experience Behaviors to Thrill Customers
Seven customer experience behaviors define what a human experience looks like: accessible, consistent, flexible, proactive, respectful, responsible, and straightforward. See how CX author John Sills describes each one.