Shorthand typing is a system that can save massive amounts of time for the right business. TextExpander can help you save valuable time.
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
In this post, we define sourcing, explain the basic principles of this practice, and share tips to help you start building your talent pipeline.
A few months ago, I was writing a blog post about getting the information you need from customer surveys. As I was researching one section, there was a discussion to be had around in-person versus online surveys. That sent me down a rabbit hole of reading, watching, and talking to people who know far more…
Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
The sales team is one of the first that needs to be prepped for an increase in demand. Here are the essential steps for scaling a sales team.
In this post, we share four reasons why you should treat small accounts just as well as you treat your bigger customers.
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
Why is it so hard to hire right now? Learn what’s behind the Great Resignation and discover hiring strategies for challenging times.
As we’ve traversed the holiday season this year, we’ve read some expert advice on how to make sure that you’re hitting the right marketing channels and messages. It seems like every time we blink, there is a new outlet popping onto the radar that is worthy of time and attention. No two platforms work exactly…