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Process & Strategy
Below you'll find a list of all posts that have been tagged "Process & Strategy"
Best Customer Service Automation Software
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
Sourcing Principles and Strategies
In this post, we define sourcing, explain the basic principles of this practice, and share tips to help you start building your talent pipeline.
Online Vs. In-Person Surveys
A few months ago, I was writing a blog post about getting the information you need from customer surveys. As I was researching one section, there was a discussion to be had around in-person versus online surveys. That sent me down a rabbit hole of reading, watching, and talking to people who know far more…
What Is Tiered Support?
Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
Scaling a Sales Team: Six Essential Steps
The sales team is one of the first that needs to be prepped for an increase in demand. Here are the essential steps for scaling a sales team.
Why Small Accounts Deserve Time From Your Sales Team
In this post, we share four reasons why you should treat small accounts just as well as you treat your bigger customers.
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
Hiring Strategies for “The Great Resignation”
Why is it so hard to hire right now? Learn what’s behind the Great Resignation and discover hiring strategies for challenging times.
Optimize Your Holiday Marketing Planning with TextExpander
As we’ve traversed the holiday season this year, we’ve read some expert advice on how to make sure that you’re hitting the right marketing channels and messages. It seems like every time we blink, there is a new outlet popping onto the radar that is worthy of time and attention. No two platforms work exactly…