Customer service traits to hire for go beyond friendliness. Look for 17 qualities in new support reps, including careful listening, curiosity, writing skills, empathy, problem-solving, adaptability, and patience.
Live chat scripts give customer service agents tested wording for greetings, troubleshooting, escalations, and more. Adapt 45+ free templates to your team's voice and save them as TextExpander Snippets for quick access.
Customer service phrases shape how customers feel about an interaction, even when the outcome stays the same. Use professional vocabulary, positive phrases, and openers for email, chat, and phone, plus phrases to avoid.
Memes about customer service offer a laugh about one of the most demanding jobs. This collection of 13 memes covers difficult customers, last-minute release bugs, and the supportive bosses that keep support teams going.
Customer service trends point teams toward stronger relationships and smarter use of AI. See six shifts to consider, including agent experience, security and privacy, real-time co-browsing, and contactless service.
Segmentation groups customers by shared traits like industry, size, or behavior. See how segments help you tailor communication, focus on the right customers, refine pricing, and scale customer support.
Customer service strategy is a plan for keeping customers happy across the whole company. Review six components, from a company-wide mission and hiring the right people to training, policy, team autonomy, and feedback loops.
Five-star customer service keeps customers loyal when they're choosing which companies to keep. Apply five tips, from better informing your team and admitting mistakes to proactive problem solving, plus real service examples.
Emotional triggers like belonging, trust, anger, and fear shape how customers respond to your brand. Learn how customer service teams can use storytelling, reciprocity, and social proof to inspire positive emotions.
