Find productivity advice written for your role. This section groups TextExpander’s guides by profession, so customer support agents, sales reps, recruiters, clinicians, developers and founders can go straight to the templates, scripts, metrics and workflows that matter in their day-to-day work. Each guide explains the task, shows real examples you can copy and covers how teams save time by standardizing the messages and notes they write most often.
Objection handling helps sales reps turn pushback into a productive conversation. Use 12 strategies, from staying calm and asking deeper questions to isolating objections, holding back pricing, and delivering hard proof.
New recruitment technology can take repetitive work off recruiters' plates at each hiring stage. See where tools like augmented writing, talent search software, video and game-based assessments, and recruiting bots fit best.
Thirty-one customer service tips cover ways to help both customers and the support team, from offering multiple support channels and respecting agents to involving the whole company in the inbox and keeping replies consistent.
Unified sales messaging keeps every customer touchpoint consistent as your company grows. Build it by starting with clear objectives, customer personas, pre-approved messaging, support for reps, and regular review.
Motivating a recruiting team works best with methods backed by research. Apply seven, including giving recruiters more autonomy, communicating better, offering rewards, flexible schedules, and encouraging work friendships.
Twenty-one sales prospecting tools can help reps find and reach potential customers more consistently, from email, phone, and LinkedIn Sales Navigator to Hunter, Owler, CRMs, events, and search ads.
Fresh recruitment ideas can help when job ads sit open for months with few qualified applicants. Try 11 fixes, from reassessing requirements and rewriting job descriptions to revamping your careers page and asking for referrals.
Developer productivity depends on the conditions a team works in. See how focus-friendly environments, fewer pointless meetings, a well-defined development process, and psychological safety help development teams perform well.
Sales communication strategy shapes how you present your brand and messaging to prospects. Learn what the strategy includes, its key elements, and how to put it into practice so sales professionals can close more deals.
