By Profession

Find productivity advice written for your role. This section groups TextExpander’s guides by profession, so customer support agents, sales reps, recruiters, clinicians, developers and founders can go straight to the templates, scripts, metrics and workflows that matter in their day-to-day work. Each guide explains the task, shows real examples you can copy and covers how teams save time by standardizing the messages and notes they write most often.

Hiring in Different Time Zones To Offer Better Support

Hiring in different time zones helps support teams reply to customers faster around the clock. See the benefits of distributed support hiring and the steps to extend coverage as your company and customer base grow.

Marcelle Santos

The Emojis You Expand the Most

Emoji use keeps growing at work, and TextExpander users expand some more than others. See the top 10 emojis the community expanded most, the honorable mentions, and what your own emoji habits may say about you.

Kerry Provenzano

What Is Skills-Based Hiring and Why It’s the Future

Skills-based hiring evaluates what candidates can do, not just their degrees or past titles. Learn why it widens the talent pool and five ways to adopt it, from relaxing requirements to skills tests and candidate projects.

Marcelle Santos

Using TextExpander to Keep CRM Sales Notes Consistent

CRM sales notes stay consistent when reps start from the same TextExpander Snippets. Set up Fill-ins, qualifying question templates, and lost opportunity notes, then share them with the team and use them in training.

Kerry Provenzano

Why and How To Delight Your Customers

Customer delight means exceeding expectations in ways that build loyalty and advocacy. See why delighting customers drives growth, examples from companies that do it well, and three ways to bring delight to your brand.

Marcelle Santos