Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
22 Customer Satisfaction Survey Questions to Assess Consistency
Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Customer Service KPIs: Calibrate Your Team for Improved Productivity
Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.
6 Observations about the Importance of Customer Service
Customer service has the potential to touch almost every part of your company. Here are six observations about the importance of customer service and how it impacts your business.
Hiring in Different Time Zones To Offer Better Support
Hiring in different time zones can help support your company’s growth. Here’s what you need to know to get started.
Open Library Series: Vince Crighton’s Extraordinary Snippets
Support Lead Vince shares secrets from his TextExpander Snippet Library.
Using TextExpander to Keep CRM Sales Notes Consistent
You hired your sales people because they’re great at selling. Give them more time to sell with our fast solution to completing CRM notes.
Getting the Information You Need from Customer Surveys
There is no better way to find out what’s on the mind of your customers than to ask them. But asking them isn’t as simple as you might think. We’re going to spend some time talking about the best practices for customer surveys. You’ll find out how to get the information that you need, without…
The Ultimate Customer Success Automation Playbook
A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…