customer service conferences 2024

The 6 Best Customer Service Conferences of 2024

Are you planning to attend any customer service conferences in 2024? Conferences are a great way to network and learn from experts in customer service, customer support, and customer success.

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Now is the best time to book your tickets since many conferences offer steep early bird discounts early in the year. Here’s a list of the top in-person conferences for 2024.

Experience 24

  • Date: February 5-7, 2024
  • Location: Las Vegas, Nevada
  • Cost: $1,295 through December 31, 2023, $1,495 after that.
  • Description: “Experience is the only conference that delivers inspiration, hands-on problem solving, and mentoring with some of the world’s best brands. Explore topics that matter most to you and your organization, from product training and customer experience sessions to tailored tracks for employee experience and contact center leaders.”

Customer Engagement Summit

  • Date: February 8, 2024
  • Location: London, England
  • Cost: Free for individuals who work  in customer engagement 
  • Description: “We’re living in the most transformational period that many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. We’ll be exploring the overarching theme of ‘The Pivotal Role of Human-Centricity in Cultivating Customer Belonging’.”

CX USA Exchange

  • Date: February 26-27, 2024
  • Location: Fort Lauderdale, Florida
  • Cost: Invitation-only
  • Description: An invite-only gathering for senior CX leaders featuring presentations from industry-leading brands across various sectors, aiming to define the next era of customer experience excellence.

CCW Australia and New Zealand

  • Date: February 28-March 1, 2024
  • Location: Gold Coast, Australia
  • Cost: AU$2,999 + 10% GST for the two-day conference pass; AU$3,599 + 10% GST for the three-day all-access pass
  • Description: Part of Customer Contact Week Digital’s global series, bringing together top solution providers and thought leaders to share CX insights.

CX Plus Summit

  • Date: February 2024
  • Location: Mumbai, India
  • Cost: TBA
  • Description: An event attracting marketing, customer experience, contact center, and digital executives to discuss the latest customer experience trends and case studies.

Adobe Summit

  • Date: March 26-28, 2024
  • Location: Las Vegas, Nevada
  • Cost: Free registration for online only. In-person tickets are $1,795 through December 13, 2023.
  • Description: “Personalized experiences start at Adobe Summit. Connect with peers and industry leaders, explore the future of generative AI, and get ready for experience-led growth. Join us in person or online.”

Pharma CX Summit

  • Date: March 20-21, 2024
  • Location: The Nassau Inn, Princeton, New Jersey
  • Cost: TBA
  • Description: An event bringing together pharma CX practitioners to discuss technology solutions, data, and design thinking to drive outcomes for customers.

The Customer Show

  • Date: May 7-8, 2024
  • Location: Melbourne, Australia
  • Cost: TBA
  • Description: A gathering for CX professionals in Australia, uniting stakeholders across the enterprise involved in optimizing the customer journey.

CMSWire’s Customer Experience Conference 2024

  • Date: May 29-31, 2024
  • Location: Austin, TX
  • Cost: TBA
  • Description: A conference focused on bettering customer experience, with the tagline “Better CX Wins.”

Customer Contact Week

  • Date: June 3—6, 2024
  • Location: Las Vegas, Nevada
  • Cost: $1,999. Early bird registration fee of $999 through November 17, 2023.
  • Description: “Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.”

CX North America 2024

  • Date: June 17-20, 2024
  • Location: Nashville, TN
  • Cost: Super early bird pricing starting at $3,395 for Forrester clients.
  • Description: Aimed at building a customer-obsessed growth engine by aligning teams on customer obsession and scaling the CX function.

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