Are you planning to attend any customer service conferences in 2023? Conferences are a great way to network and learn from experts in the fields of customer service, customer support, and customer success.
Now is the best time to book your tickets, since many conferences offer steep early bird discounts early in the year. Here’s a list of the top in-person conferences in the United States for 2023.
Experience Design
About: “At Experience Design 2023, attendees will learn about experience design best practices from industry leaders with sessions targeted to both your specific function and sophistication of organizational experience design implementation.”
- Date: February 27—March 1, 2023
- Location: Denver, CO
- Cost: $2,699 for two days, $3,699 for three days, $600 discount until 27 January, 2023
- Notable Speakers: Jen Cardello, Fidelity; Heather Buchma, Zillow; John Guillaume, Comcast Business; Sabrina Siu, Spotify
- Link: https://www.designinnovationglobal.com/events-experience-design/
Customer Experience Transformation
About: “Digital Transformation is an ongoing journey for today’s C-Suite leaders, and our best advice is to not trek it alone. Our Customer Experience Transformation Assembly is set to be a groundbreaking opportunity for Global Chief Customer Experience Executives to meet face-to-face and connect on the current trends & challenges the industry is facing as we come out of the COVID-19 pandemic.”
- Date: March 7—8, 2022
- Location: The Omni, Charlotte, NC
- Cost: Invitation only
- Notable Speakers: Heather McIntyre, Geico; Fred Kleiman, AMC Networks; Kirsten Bowdoin, Chase
- Link: https://mill-all.com/assemblies/customer-experience-transformation-assembly-march-2023/
X4 The Experience MGMT Summit by Qualtrics
About: “X4 is an unforgettable event experience dedicated to helping you and your organization use Experience Management to keep customers and employees (and keep them happy!), drive down operating costs, and deliver experience breakthroughs.”
- Date: March 7—9, 2023
- Location: Salt Lake City
- Cost: $1,799
- Notable Speakers: Ryan Reynolds, Chip and Joanna Gaines
- Link: https://www.qualtrics.com/x4summit/
CCW Executive Exchange
About: “The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.”
- Date: March 12—14, 2023
- Location: Omni Atlanta Hotel at CNN Center—Atlanta, GA
- Cost: Invitation only
- Notable Speakers: Afshin Ahangar, Verizon; Suman Arya, Ebay; Alex Genov, Zappos
- Link: https://www.customercontactweekdigital.com/events-ccwexchangemarch
Pharma CX Summit
About: “Now in its 10th year, the Pharma CX Summit will bring together 175 of the customer experience leaders of pharma to explore how pharma marketers are leveraging technology, data, and design thinking to drive customer engagement and outcomes in a real and measurable way.”
- Date: March 22—23, 2023
- Location: Nassau Inn, Princeton, NJ
- Cost: $95 for patient advocates and non-profits, $495 for employees of pharmaceutical, medical device, or diagnostics companies
- Notable Speakers: Wayne Simmons, Bayer; Seth Painter, Populus Media; Edward Stelmack, Astrazeneca
- Link: https://cx.panagorapharma.com/
CX Exchange USA
About: “Chief Customer Officers and VPs/ Directors of Customer Experience will be attending from leading travel and retail brands to discuss and debate the best strategies for acquiring new customers and retaining existing ones.”
- Date: March 28—29, 2023
- Location: Le Meridien, Fort Lauderdale, Florida
- Cost: Invitation only
- Notable Speakers: Celeste Risimini-Johnson, Barnes & Noble College; Solenne Marchal Lafeytaud, L’Oreal; Nicole Bergstrom, Hilton
- Link: https://www.cxnetwork.com/events-customer-experience-exchange-usa
NACAS South CX
About: “The NACAS South CX conference provides the premier exchange of campus-centric ideas, solutions, and connections to your regional area. Designed and delivered by your own professional peers, this event gives you the best opportunity to isolate your needs and nurture your relationships. At South CX, you can easily seek out other campus service leaders that have similar interests, requirements, and visions for how to empower campus communities.”
- Date: April 16—19, 2023
- Location: Hyatt Regency Dallas
- Cost: $425 for NACAS members, $575 for non-members
- Link: https://nacas.org/about/regions/nacas-south/conference/
Customer Contact East
About: “Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.”
- Date: April 23—26, 2023
- Location: Marriott Harbor Beach Resort and Spa, Ft. Lauderdale, Florida
- Cost: $2,295 for sessions only, $2,795 for the complete series with networking events, $500 off until 31 January 2023
- Notable Speakers: Craig Antonucci, Autocar Trucks; David Weisman, NYC Health + Hospitals / Queens
- Link: https://www.customercontactmindxchange.com/east23/
Elevate CX
About: “Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships. Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!”
- Date: April 27—29, 2023
- Location: San Diego, CA
- Cost: $1,200, including hotel
- Link: https://elevatecx.co/
Customer Service & Experience West 2023
About: “CX is positioned stronger than ever to become the engine that powers your business success, supercharging customer-driven growth. However, leaders that neglect this potential will find themselves way behind their competition, losing out on customer dollars and feeling the squeeze.”
- Date: May 10—11 , 2023
- Location: San Diego
- Cost: $2,199 for basic pass, $2,499 for business pass, $2,999 for VIP pass
- Notable Speakers: Claire Bennet, IHG Hotels & Resorts; Jenny Hall, Carhartt; Kara Cartin, Volkswagen
- Link: https://events.reutersevents.com/customer-service/customer-service-san-diego
CMSWire Connect
About: “The CONNECT conference gathers the world’s most advanced customer experience, customer service and marketing leaders — those who are tackling today’s toughest challenges.”
- Date: May, 10—12 2023
- Location: Austin, TX
- Cost: $2,395 for a standard pass, $2,695 for a VIP pass, with a $300 to $500 discount through 31 January 2023
- Notable Speakers: Ice-T, Scott Galloway, Lina Taylor
- Link: https://www.cmswire.com/connect/
Chief Experience Officer Exchange
About: “The CXO Exchange is an invitation-only event is built for today’s senior CX Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.”
- Date: May 17—19, 2023
- Location: Hyatt Regency, St. Louis, MO
- Cost: Invitation only
- Notable Speakers: George Bevensee, TVC Pro-Driver; Elizabeth Timmerman, Edward Jones; Tricia Price, GM Financial; Bala Maddali, Verizon
- Link: https://www.customerengagementinsider.com/events-cxo-exchange
CX North America by Forrester
About: “Forrester CX North America Forum 2023 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly, and companies can thrive.”
- Date: June 13—15, 2023
- Location: Nashville, TN
- Cost: $3,595 for clients, $3,795 for non-clients, $200 discount until 18 February, $2,495 for government officials and nonprofits
- Notable Speakers: TBA
- Link: https://www.forrester.com/event/cx-north-america/
Customer Contact Week
About: “Customer Contact Week, the #1 customer contact series in the world, is returning to Las Vegas June 19-22, 2023 at Caesars Forum, Las Vegas! Join us for cutting edge content from top executives and business leaders in the customer contact and CX industry!”
- Date: June, 19—22 2023
- Location: Caesars Forum, Las Vegas
- Cost: $3,999 for general admission, $4,999 for all-access; $2400 discount until 20 January 2023 with coupon code EARLYBIRD
- Link: https://www.customercontactweekdigital.com/events-customercontactweek
The Conference for CX Innovators in Financial Services
About: “Whether you’re coming from a big bank, mid-sized credit union, fintech, wealth management firm or insurance company – you’re all fighting the same uphill battle and have the same end goals: keep your clients satisfied, win new business amidst up-and-coming competition, and promote the importance of a strong CX strategy. Started in 2015 as a natural outgrowth of NGCX conference series, CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why’s and how’s behind the most innovative CX strategies in the world.”
- Date: July 31—August 1, 2023
- Location: The Westin Copley Place, Boston, MA
- Cost: TBA
- Link: https://cxfinance.wbresearch.com/
The Cross-Industry Conference for CX Innovators
About: “A strong customer experience is the hallmark of many of the world’s most successful brands – setting the bar for organizations across all industries to prioritize their CX strategies and deliver on superior experiences across all channels. It’s no secret that over the past two years, customer expectations have evolved – making CX one of the biggest differentiators between your brand and the competition. NGCX is the only event that brings together America’s top execs responsible for customer experience to meet, get inspired and strategize for the future of CX.”
- Date: July 31—August 1, 2023
- Location: The Westin Copley Place, Boston, MA
- Cost: TBA
- Link: https://cxfinance.wbresearch.com/
Reuters Events: Customer Service & Experience East 2023
About: “Reuters Events: Customer Service & Experience East 2023 brings together 300+ CCOs and senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.”
- Date: November 7—8, 2023
- Location: Marriott Brooklyn Bridge, New York, NY
- Cost: $2,199 for Basic Pass, $2,499 for Business Pass, $2,999 for VIP Pass
- Link: https://events.reutersevents.com/customer-service/customer-service-new-york
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