The 6 Best Customer Service Conferences of 2024

Are you planning to attend any customer service conferences in 2024? Conferences are a great way to network and learn from experts in customer service, customer support, and customer success.

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Now is the best time to book your tickets since many conferences offer steep early bird discounts early in the year. Here’s a list of the top in-person conferences for 2024.

Experience 24

Date: February 5-7, 2024
Location: Las Vegas, Nevada
Cost: $1,295 through December 31, 2023, $1,495 after that.
Description: “Experience is the only conference that delivers inspiration, hands-on problem solving, and mentoring with some of the world’s best brands. Explore topics that matter most to you and your organization, from product training and customer experience sessions to tailored tracks for employee experience and contact center leaders.”

Customer Engagement Summit

Date: February 8, 2024
Location: London, England
Cost: Free for individuals who work in customer engagement
Description: “We’re living in the most transformational period that many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. We’ll be exploring the overarching theme of ‘The Pivotal Role of Human-Centricity in Cultivating Customer Belonging’.”

CX USA Exchange

Date: February 26-27, 2024
Location: Fort Lauderdale, Florida
Cost: Invitation-only
Description: An invite-only gathering for senior CX leaders featuring presentations from industry-leading brands across various sectors, aiming to define the next era of customer experience excellence.

CCW Australia and New Zealand

Date: February 28-March 1, 2024
Location: Gold Coast, Australia
Cost: AU$2,999 + 10% GST for the two-day conference pass; AU$3,599 + 10% GST for the three-day all-access pass
Description: Part of Customer Contact Week Digital’s global series, bringing together top solution providers and thought leaders to share CX insights.

CX Plus Summit

Date: February 2024
Location: Mumbai, India
Cost: TBA
Description: An event attracting marketing, customer experience, contact center, and digital executives to discuss the latest customer experience trends and case studies.

Adobe Summit

Date: March 26-28, 2024
Location: Las Vegas, Nevada
Cost: Free registration for online only. In-person tickets are $1,795 through December 13, 2023.
Description: “Personalized experiences start at Adobe Summit. Connect with peers and industry leaders, explore the future of generative AI, and get ready for experience-led growth. Join us in person or online.”

Pharma CX Summit

Date: March 20-21, 2024
Location: The Nassau Inn, Princeton, New Jersey
Cost: TBA
Description: An event bringing together pharma CX practitioners to discuss technology solutions, data, and design thinking to drive outcomes for customers.

The Customer Show

Date: May 7-8, 2024
Location: Melbourne, Australia
Cost: TBA
Description: A gathering for CX professionals in Australia, uniting stakeholders across the enterprise involved in optimizing the customer journey.

CMSWire’s Customer Experience Conference 2024

Date: May 29-31, 2024
Location: Austin, TX
Cost: TBA
Description: A conference focused on bettering customer experience, with the tagline “Better CX Wins.”

Customer Contact Week

Date: June 3—6, 2024
Location: Las Vegas, Nevada
Cost: $1,999. Early bird registration fee of $999 through November 17, 2023.
Description: “Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.”

CX North America 2024

Date: June 17-20, 2024
Location: Nashville, TN
Cost: Super early bird pricing starting at $3,395 for Forrester clients.
Description: Aimed at building a customer-obsessed growth engine by aligning teams on customer obsession and scaling the CX function.

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