Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Improve customer experience in six steps and become a CX leader with an unshakeable brand reputation.
Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.
Customer service has the potential to touch almost every part of your company. Here are six observations about the importance of customer service and how it impacts your business.
Need help showing a little more empathy in customer service? Add these 35 phrases to your toolbelt to show more kindness to your customers.
Build out your work library with 21 customer service books that will help your team deliver an excellent experience and become better professionals.