Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
How to Automate Support without losing the Human Touch
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Do Customer Service Metrics Ruin the Customer Service Experience?
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
The Subtle Differences Between Good And Bad Customer Service
Good customer service isn’t all that different from bad customer service. These are the subtle differences between good and bad experiences.
What Triggers Your Customer’s Emotions?
Your customers’ emotions are key in their perception of a good customer experience. Here are the triggers you can use to boost customer loyalty.
What Customer Support Leaders Can Do to Support Mental Health During a Pandemic
Support your team’s mental health and wellness during this stressful time. Here are 8 tips you can implement today to advocate for mental health.
Repetition is Soul-Crushing: How to Empower Your Customer Support Team to Lead
Give your customer support team the freedom to delight customers and improve the customer experience. Here are six ways to empower your support team.
Do Your Customer Support Metrics Prioritize Connection?
Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
Your Customers Prioritize Trust — Do You?
It’s about us, it’s about trust. Customer loyalty depends on your customers trusting your business. Here are six ways to build trust.
How to Improve Your Social Media Customer Service
Your customers are already talking to you on social media. Providing great social media customer service can improve loyalty and boost referrals!