TextExpander AI Feature Overview and FAQs

Overview

AI-powered Snippet Recommendations is available in the TextExpander Chrome Extension. This feature helps you work faster and more consistently by surfacing the most relevant Snippets from your library based on the context of what you’re working on, even if you have thousands of Snippets. If you’re part of an organization account, Recommendations will pull from your “Just Me” Snippets as well as your Organization’s shared Snippet library.

For example:

• If you’re writing an email about scheduling a meeting, TextExpander will recommend Snippets related to meeting scheduling, such as a meeting invitation Snippet or a Snippet with your calendar link.
• If you’re responding to a patient question about appointment preparation, TextExpander will recommend Snippets like pre-visit instructions, what to bring to your appointment, or insurance information requirements.
• If you’re helping a customer troubleshoot a login issue, TextExpander will recommend Snippets such as password reset instructions, browser compatibility requirements, or account access troubleshooting steps.

When you launch Inline Search (via keyboard shortcut Control + Period or the TextExpander Icon), you’ll see your recently used Snippets along with recommendations tailored to the content around your cursor. That means you can quickly expand the Snippet you need instantly, without needing to remember abbreviations or search your Snippet library. This works anywhere you’re typing in Chrome — email, CRMs, support tools, internal web apps, etc.

With AI Recommendations, you spend less time searching for Snippets and more time getting work done. Whether you’re replying to customer emails, preparing patient communications, or coordinating internal projects, TextExpander delivers the right Snippet the moment it’s needed—leading to faster responses and more consistent messaging.

The TextExpander Model Context Protocol (MCP) Server is also available in early access. It connects your TextExpander library to AI assistants that support the MCP, such as Claude and ChatGPT. Once connected, you can read, create, and update Snippets through natural conversation instead of switching between apps. You can ask your AI assistant to:

• Search your Snippet libraries
• List all your Snippet Groups and their contents
• Create new Snippet Groups to organize your work
• Add Snippets with abbreviations, labels, and macros
• Update existing Snippet content or abbreviations
• Build entire Snippet libraries from scratch through conversation

FAQs

Overview & Availability

What are the new AI-powered features in TextExpander?

AI-powered Snippet Recommendations is available in the TextExpander Chrome Extension. This feature automatically surfaces the most relevant Snippets from your library based on the context of what you’re working on, even if you have thousands of Snippets. If you’re part of an organization account, Recommendations will pull from your “Just Me” Snippets as well as your Organization’s shared Snippet library.

The TextExpander Model Context Protocol (MCP) Server is also available in early access. It connects your TextExpander library to AI assistants that support the MCP, such as Claude and ChatGPT. Once connected, you can read, create, and update Snippets through natural conversation instead of switching between apps.

Can I turn off AI Recommendations? Can I turn it off for my entire Organization?

Yes, Organization admins can turn off AI Recommendations for their entire Organization. Here’s how 

1. Sign in to the TextExpander web app
2. Click on “Settings” in the left sidebar under your organization’s name
3. Click the toggle next to “AI Recommendations”

Once AI Recommendations is off, organization members will not see Recommended Snippets or references to the feature in their TextExpander account.

How do I access the TextExpander MCP Server?

Check out the TextExpander MCP Server Getting Started Guide to learn how to connect TextExpander to your AI assistant.

Security & Privacy

What does it do with my data? Does it learn from what I type?

TextExpander does not use your data to train AI models. Your data is yours, and it’s never used to benefit TextExpander, other customers, or external models. As has always been the case, TextExpander never stores your keystrokes anywhere. Read more about how we use your data in connection with AI and how TextExpander handles your keystrokes, keylogging, and Snippet security.

What else can you tell me about data security?

AI Recommendations uses Gemini Nano, a local AI model that runs entirely on your computer through the Chrome Extension. Your data never leaves your device—the model only analyzes the context of what you’re working on to suggest relevant Snippets from your library.

How do you work with HIPAA covered entities?

All AI processing for AI Recommendations happens entirely on your device. Because the feature runs locally, no patient data or other protected health information (PHI) ever leaves your computer—it’s never transmitted to TextExpander servers or any third-party AI services.

Technical Functionality

What LLM is powering these features?

Gemini Nano powers AI Recommendations and runs entirely within the Chrome Extension on your computer. It analyzes what you’re working on to identify relevant Snippets from your library.

How does it pull data from my browser and read the context around my cursor?

TextExpander reads the HTML of the Chrome page you are on and uses it to suggest Snippets and prompts. It only reads your current page, not your browsing history or other tabs. It’s private, as this process happens entirely on your device. It is also smart in that it understands the context of information on your page, not just the words.

Think of any webpage as having a hidden, organized outline called the DOM. This outline labels every part of the page: headings, paragraphs, links, buttons, etc. The AI in TextExpander instantly reads this outline on the webpage you’re currently viewing. This lets it understand the page’s structure and pinpoint the relevant context for AI Recommendations.

Pricing

How much does it cost to use AI Recommendations and the TextExpander MCP Server?

AI Recommendations is included in all TextExpander plans (Individual, Business, Growth, and Enterprise). The TextExpander MCP Server is included in all plans during the early access period. We’ll share pricing details for the MCP Server as we approach general release.