Customer Inquiry Response Email Templates

Updated: April 16, 2024

Responding effectively to customer inquiries is crucial in building lasting relationships and enhancing customer loyalty. A well-crafted response can significantly impact your customer relations.

This article provides adaptable, respectful, and informative email templates for a variety of common customer inquiries, ensuring a consistent and powerful communication strategy to turn every inquiry into a relationship-building opportunity.

Type less. Say more.

Leave boring, repetitive copying & pasting in the past. Share text and images wherever you can type--so you can focus on what matters most.

(No credit card required)

Inquiry About Pricing Copy Snippet Copied!

Subject: Re: Your Inquiry about Our Pricing

Dear [Customer’s Name],

Thank you for reaching out and showing interest in our product/service. Our current pricing for [product/service] is [provide pricing details here]. These costs reflect the value and quality we provide to our customers.

Please let us know if you have any further questions or if there’s anything else we can assist you with.

Best Regards,
[Your Name]
[Your Position]

Response to Shipping Inquiry Copy Snippet Copied!

Subject: Response to Your Shipping Inquiry

Dear [Customer’s Name],

Thank you for your question regarding our shipping policies. We offer [provide details on shipping methods, times, and costs here]. Tracking information will be provided once your order has been shipped.

If you have any other inquiries or need further assistance, feel free to reach out.

Best Regards,
[Your Name]
[Your Position]

Reply to Discount Query Copy Snippet Copied!

Subject: Reply to Your Discount Query

Dear [Customer’s Name],

Thank you for your inquiry about possible discounts on our product/service. We occasionally offer promotional discounts to our customers which are announced on our website and through our newsletter.

As of now, there are no discounts available, but we encourage you to stay tuned to our updates for future promotions.

Thank you for understanding, and let us know if there’s anything else we can assist you with.

Best Regards,
[Your Name]
[Your Position]

Product Exchange Inquiry Copy Snippet Copied!

Subject: Re: Your Product Exchange Inquiry

Dear [Customer’s Name],

Thank you for contacting us about our product exchange policies. If you’re unsatisfied with a product, you can exchange it within [number of days] days of receipt, provided that the product is in its original condition.

For detailed information, you can refer to our exchange policy [insert policy link here]. If you have further questions or require assistance, don’t hesitate to contact us.

Best Regards,
[Your Name]
[Your Position]

Inquiry About Services Copy Snippet Copied!

Subject: Answer to Your Inquiry about Our Services

Dear [Customer’s Name],

Thank you for your interest in learning more about our services. At [Your Company Name], we provide [give a brief description of your services].

Should you need more detailed information or if there’s anything specific you would like to know about our services, please don’t hesitate to ask. We’re here to help!

Best Regards,
[Your Name]
[Your Position]

What is TextExpander

Revolutionize your customer service by quickly accessing a library of response templates, troubleshooting steps, and more. Access the snippets in your ticketing system, CRM, or anywhere else you type. See for yourself here:

Not able to play the video? Click here to watch the video

Try it for yourself

With TextExpander, you can store and quickly expand full email templates, email addresses, and more anywhere you type. That means you’ll never have to misspell, memorize, or type the same things over and over again.

Subject: Re: Your Inquiry about Our Pricing <br> <br>Dear [Customer's Name], <br> <br>Thank you for reaching out and showing interest in our product/service. Our current pricing for [product/service] is [provide pricing details here]. These costs reflect the value and quality we provide to our customers. <br> <br>Please let us know if you have any further questions or if there's anything else we can assist you with. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position]
Subject: Response to Your Shipping Inquiry <br> <br>Dear [Customer's Name], <br> <br>Thank you for your question regarding our shipping policies. We offer [provide details on shipping methods, times, and costs here]. Tracking information will be provided once your order has been shipped. <br> <br>If you have any other inquiries or need further assistance, feel free to reach out. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position]
Subject: Reply to Your Discount Query <br> <br>Dear [Customer's Name], <br> <br>Thank you for your inquiry about possible discounts on our product/service. We occasionally offer promotional discounts to our customers which are announced on our website and through our newsletter. <br> <br>As of now, there are no discounts available, but we encourage you to stay tuned to our updates for future promotions. <br> <br>Thank you for understanding, and let us know if there's anything else we can assist you with. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position]
Subject: Re: Your Product Exchange Inquiry <br> <br>Dear [Customer's Name], <br> <br>Thank you for contacting us about our product exchange policies. If you're unsatisfied with a product, you can exchange it within [number of days] days of receipt, provided that the product is in its original condition. <br> <br>For detailed information, you can refer to our exchange policy [insert policy link here]. If you have further questions or require assistance, don't hesitate to contact us. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position]
Subject: Answer to Your Inquiry about Our Services <br> <br>Dear [Customer's Name], <br> <br>Thank you for your interest in learning more about our services. At [Your Company Name], we provide [give a brief description of your services]. <br> <br>Should you need more detailed information or if there's anything specific you would like to know about our services, please don't hesitate to ask. We're here to help! <br> <br>Best Regards, <br>[Your Name] <br>[Your Position]

Work smarter.

With TextExpander, you can store and quickly expand snippets anywhere you type. That means you'll never have to misspell, memorize, or type the same things over and over, ever again.

|

Less Repetition, More Customer Delight

TextExpander gives your team the power to do what they do best — faster.