100+ Best Templates for Customer Service
Whether you need to respond quickly to a difficult customer question or are looking for examples of how to tactfully respond to customer complaints, we’ve compiled the best templates for you to use.
Modify these templates to your liking, share them with your team – or add them to your TextExpander library.
Where should we send your template pack?
Use the Right Words in Record Time
How you respond to your customers is critically important – especially when they’re upset or experiencing an issue. Knowing what to say isn’t always easy. It’s even more challenging when they expect an answer quickly.
Get this list of 100+ phrases and refer back to it often for the best response — without spending the time to think of what to say or even type it out.
What's Inside
Simple Phrases
Get one-liners and short messages to show empathy, start a chat, gauge satisfaction, and more.
Email Templates
Use our handful of email templates to handle a variety of situations – from thank-you emails to escalations.
Your Own Snippets
Have specific phrases or templates you’re always typing out? Add them to your copy for easy reference later.
You're in Good Company
TextExpander allows us to quickly and consistently answer questions with fewer resources than before. It’s a powerful tool.
Ty Schalamon, Technical Support Manager, SketchUp