Shipping Delay Message Examples & Email Templates
Unforeseen circumstances can sometimes lead to shipping delays, leaving businesses scrambling to manage customer expectations and maintain a positive customer experience. A well-crafted, empathetic, and proactive response can make all the difference in turning a potentially negative situation into an opportunity to strengthen customer relationships.
In this article, we present a range of examples that companies can use to effectively communicate with customers facing delayed orders. By learning from these examples, you'll be better prepared to manage customer concerns, offer solutions, and maintain trust during shipping delays, ultimately fostering a loyal and satisfied customer base.
Table of Contents
- Example Email Templates
- 1 Updated Delivery Date
- 2 Discount Offer for Delay
- 3 Delay Due to Partner
- 4 Holiday Delay
- Chat & SMS Message Examples
- 1 New Delivery Date
- 2 Discount Code
- 3 Free Shipping Next Order
- Phone Script Examples
- 1 Calling to Inform of Delay
- 2 Apology to Upset Customer
- 3 Appreciation Offer for Loyal Customer
- 4 Apology and Shipping Refund
Categories
Customer ServiceHi, we're TextExpander 👋
Let us be your shortcut to more efficient typing.
Use TextExpander everywhere you work, customized to speed up email response.
30 day free trial, no credit card required
What is text expansion?
Text expansion saves time by turning shortcuts into pre-written content. It keeps your responses accurate, up-to-date, and personalized, boosting your team’s productivity.
Table of Contents
- Example Email Templates
- 1 Updated Delivery Date
- 2 Discount Offer for Delay
- 3 Delay Due to Partner
- 4 Holiday Delay
- Chat & SMS Message Examples
- 1 New Delivery Date
- 2 Discount Code
- 3 Free Shipping Next Order
- Phone Script Examples
- 1 Calling to Inform of Delay
- 2 Apology to Upset Customer
- 3 Appreciation Offer for Loyal Customer
- 4 Apology and Shipping Refund
Example Email Templates
Here’s a video showing how to use these Snippet templates in TextExpander:
Chat & SMS Message Examples
Phone Script Examples
What is TextExpander
Revolutionize your customer service by quickly accessing a library of response templates, troubleshooting steps, and more. Access the snippets in your ticketing system, CRM, or anywhere else you type. See for yourself here:
Not able to play the video? Click here to watch the video
Work smarter.
With TextExpander, you can store and quickly expand snippets anywhere you type. That means you\'ll never have to misspell, memorize, or type the same things over and over, ever again.
Try TextExpander FREE for 30 daysOur customers love us. We think you will, too.
