Follow Up Sales Call Script Examples

Updated: May 30, 2023

Successful follow-up calls are pivotal in turning potential leads into actual customers. Having a strategic script at hand helps guide these crucial conversations effectively.

This article will provide practical script examples for various sales scenarios, from engaging interested customers to navigating post-demo follow-ups and crafting compelling voicemails.

Interested Customer Copy Snippet Copied!

“Hello [Customer’s Name], this is [Your Name] from [Company Name]. We spoke recently about our [product/service], and you showed some interest.

I’m calling today to answer any further questions you might have and discuss how we can assist in achieving your goals. Do you have a few minutes to chat?”

Post Demo/Trial Copy Snippet Copied!

“Hi [Customer’s Name], this is [Your Name] from [Company Name]. I hope you found our recent demo/trial of [product/service] informative and valuable.

I would love to hear your feedback and address any queries you might have. Is now a good time to discuss this further?”

Haven't Heard Back Copy Snippet Copied!

“Good day [Customer’s Name], [Your Name] calling from [Company Name]. I’ve reached out a couple of times via email and haven’t heard back.

I wanted to make sure you received them and see if you had any questions I could help answer. Would now be a good time, or would you prefer to schedule a call for later?”

Reschedule to Discuss Copy Snippet Copied!

“Hello [Customer’s Name], this is [Your Name] from [Company Name]. I apologize I missed our scheduled follow-up call, and I appreciate your understanding.

I would like to reschedule at a time that suits you. When would be a convenient time for you to discuss our [product/service]?”

After Initial Rejection Copy Snippet Copied!

“Hello [Customer’s Name], this is [Your Name] from [Company Name]. We spoke a while back about our [product/service], and I understand at the time it may not have been the right fit for your needs.

However, we’ve recently added some exciting features/upgrades that I believe could significantly benefit your business. Would you be open to reconnecting for a few minutes to discuss these updates?”

Try it for yourself

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"Hello [Customer's Name], this is [Your Name] from [Company Name]. We spoke recently about our [product/service], and you showed some interest. <br> <br>I'm calling today to answer any further questions you might have and discuss how we can assist in achieving your goals. Do you have a few minutes to chat?"
"Hi [Customer's Name], this is [Your Name] from [Company Name]. I hope you found our recent demo/trial of [product/service] informative and valuable. <br> <br>I would love to hear your feedback and address any queries you might have. Is now a good time to discuss this further?"
"Good day [Customer's Name], [Your Name] calling from [Company Name]. I've reached out a couple of times via email and haven't heard back. <br> <br>I wanted to make sure you received them and see if you had any questions I could help answer. Would now be a good time, or would you prefer to schedule a call for later?"
"Hello [Customer's Name], this is [Your Name] from [Company Name]. I apologize I missed our scheduled follow-up call, and I appreciate your understanding. <br> <br>I would like to reschedule at a time that suits you. When would be a convenient time for you to discuss our [product/service]?"
"Hello [Customer's Name], this is [Your Name] from [Company Name]. We spoke a while back about our [product/service], and I understand at the time it may not have been the right fit for your needs. <br> <br>However, we've recently added some exciting features/upgrades that I believe could significantly benefit your business. Would you be open to reconnecting for a few minutes to discuss these updates?"

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With TextExpander, you can store and quickly expand snippets anywhere you type. That means you'll never have to misspell, memorize, or type the same things over and over, ever again.

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