Closing Ticket Email Templates

Updated: February 26, 2024

Closing tickets is a critical part of the IT support process, as it signifies that the customer's issue has been resolved or the inquiry has been addressed.

In this article, we will explore five unique closing ticket email templates to effectively end your conversation with customers, collect feedback, and provide customers the upportunity to voice additional concerns.

Here's a video showing these templates in action:

Awaiting Your Confirmation Copy Snippet Copied!

Subject: [Ticket #]: Awaiting Your Confirmation – [Short Description]

Dear [Recipient’s Name],

Our records indicate that we have provided a solution for the issue you reported in Ticket #[Ticket #] regarding [Short Description]. To ensure that your problem has been completely resolved, we kindly ask you to confirm the effectiveness of the solution.

Please reply to this email with your confirmation or let us know if you need further assistance. If we do not hear from you within [Timeframe], we will assume the issue is resolved and close the ticket.

If you have any other questions or concerns, please feel free to contact us at [Support Email] or [Support Phone Number].

Best Regards,
[Your Name]
[Your Position]
[Company Name]

Issue Has Been Resolved Copy Snippet Copied!

Subject: [Ticket #]: Your Issue Has Been Resolved – [Short Description]

Dear [Recipient’s Name],

We are pleased to inform you that the issue you reported in Ticket #[Ticket #] regarding [Short Description] has been successfully resolved. As a result, we will be closing this ticket.

If you experience any further issues or have additional questions, please do not hesitate to contact us at [Support Email] or [Support Phone Number].

Thank you for choosing [Company Name] for your support needs.

Best Regards,
[Your Name]
[Your Position]
[Company Name]

Post-Resolution Check Copy Snippet Copied!

Subject: [Ticket #]: Post-Resolution Check for Your Issue – [Short Description]

Dear [Recipient’s Name],

It’s been a while since we resolved the issue reported in Ticket #[Ticket #] related to [Short Description]. As part of our ongoing commitment to excellent customer service, we’re checking in to make sure everything is still running smoothly and you haven’t encountered any further problems.

If you’re experiencing any difficulties or have any additional questions, please don’t hesitate to get in touch with us at [Support Email] or [Support Phone Number]. We’re here to help.

Thank you for choosing [Company Name] for your support needs.

Best Regards,
[Your Name]
[Your Position]
[Company Name]

Ticket Closed Due to Inactivity Copy Snippet Copied!

Subject: [Ticket #]: Ticket Closed Due to Inactivity – [Short Description]

Dear [Recipient’s Name],

We have not received any response from you regarding Ticket #[Ticket #] related to [Short Description] for [Timeframe]. Due to the lack of communication, we assume that your issue has been resolved, and we have closed the ticket.

If you still require assistance or have any other questions, please feel free to contact us at [Support Email] or [Support Phone Number], and we will be happy to help.

Best Regards,
[Your Name]
[Your Position]
[Company Name]

Closing Your Case in x Days Copy Snippet Copied!

Subject: [Ticket #]: Closing Your Case in [x Days] – [Short Description]

Dear [Recipient’s Name],

We hope that the solution provided for your issue in Ticket #[Ticket #] related to [Short Description] has been satisfactory. We have not heard from you since our last correspondence, and we will be closing this ticket in [x Days] if no further action is needed.

If you still require assistance or have any additional questions, please reply to this email or contact our support team at [Support Email] or [Support Phone Number] before the ticket closure deadline.

Thank you for choosing [Company Name] for your support needs.

Best Regards,
[Your Name]
[Your Position]
[Company Name]

Try it for yourself

With TextExpander, you can store and quickly expand full email templates, email addresses, and more anywhere you type. That means you’ll never have to misspell, memorize, or type the same things over and over again.

Subject: [Ticket #]: Awaiting Your Confirmation - [Short Description] <br> <br>Dear [Recipient's Name], <br> <br>Our records indicate that we have provided a solution for the issue you reported in Ticket #[Ticket #] regarding [Short Description]. To ensure that your problem has been completely resolved, we kindly ask you to confirm the effectiveness of the solution. <br> <br>Please reply to this email with your confirmation or let us know if you need further assistance. If we do not hear from you within [Timeframe], we will assume the issue is resolved and close the ticket. <br> <br>If you have any other questions or concerns, please feel free to contact us at [Support Email] or [Support Phone Number]. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position] <br>[Company Name]
Subject: [Ticket #]: Your Issue Has Been Resolved - [Short Description] <br> <br>Dear [Recipient's Name], <br> <br>We are pleased to inform you that the issue you reported in Ticket #[Ticket #] regarding [Short Description] has been successfully resolved. As a result, we will be closing this ticket. <br> <br>If you experience any further issues or have additional questions, please do not hesitate to contact us at [Support Email] or [Support Phone Number]. <br> <br>Thank you for choosing [Company Name] for your support needs. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position] <br>[Company Name]
Subject: [Ticket #]: Post-Resolution Check for Your Issue - [Short Description] <br> <br>Dear [Recipient's Name], <br> <br>It's been a while since we resolved the issue reported in Ticket #[Ticket #] related to [Short Description]. As part of our ongoing commitment to excellent customer service, we're checking in to make sure everything is still running smoothly and you haven't encountered any further problems. <br> <br>If you're experiencing any difficulties or have any additional questions, please don't hesitate to get in touch with us at [Support Email] or [Support Phone Number]. We're here to help. <br> <br>Thank you for choosing [Company Name] for your support needs. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position] <br>[Company Name]
Subject: [Ticket #]: Ticket Closed Due to Inactivity - [Short Description] <br> <br>Dear [Recipient's Name], <br> <br>We have not received any response from you regarding Ticket #[Ticket #] related to [Short Description] for [Timeframe]. Due to the lack of communication, we assume that your issue has been resolved, and we have closed the ticket. <br> <br>If you still require assistance or have any other questions, please feel free to contact us at [Support Email] or [Support Phone Number], and we will be happy to help. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position] <br>[Company Name]
Subject: [Ticket #]: Closing Your Case in [x Days] - [Short Description] <br> <br>Dear [Recipient's Name], <br> <br>We hope that the solution provided for your issue in Ticket #[Ticket #] related to [Short Description] has been satisfactory. We have not heard from you since our last correspondence, and we will be closing this ticket in [x Days] if no further action is needed. <br> <br>If you still require assistance or have any additional questions, please reply to this email or contact our support team at [Support Email] or [Support Phone Number] before the ticket closure deadline. <br> <br>Thank you for choosing [Company Name] for your support needs. <br> <br>Best Regards, <br>[Your Name] <br>[Your Position] <br>[Company Name]

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