Improve Customer Service Efficiency & Consistency

Create a library of consistent customer service responses that can be used instantly with text shortcuts.

Not able to play the video? Click here to watch the video

Rapid Replies

Pull from your library of responses to provide full answers to common questions and issues with just a few keystrokes.

Consistency + Flexibility

Keep the whole team on track with access to a shared library of text snippets and personalize them on the fly.

Works Everywhere

From email to chat to social, use TextExpander anywhere you type.

See how TextExpander works

Thank you for your email! I’m happy to look into this for you.

I’m happy to walk you through our active-user-based billing system. TextExpander works on pre-purchased credits, where 1 user needs 1 credit a month, or 12 credits per year. We only deduct credits for users that expand a Snippet within a billing period.

There are two payment plans available:

  • Annual Payment: You purchase 12 months’ worth of credits per user on your billing date at a 20% discount.
  • Monthly Payment: You pay for one credit per user at the beginning of each month

Once you use up your credits, you are charged again at the start of the next billing period, either for another year on the annual plan or for the next month on the monthly plan. There are also additional billing resources at this link.

Does this clarify?

Thanks for reaching out to TextExpander. I’ve escalated your request to our tier 2 support team, who should get back to you shortly with a solution.

We value the positive feedback you provided about your customer experience! If you have a moment, we’d greatly appreciate it if you could take a moment to share your experience on social media. Our handles are below for your convenience.

Have a wonderful day!

Thanks so much for reaching out and I’m sorry to hear that you’re having trouble. I’ve included a link here that should explain the proper way to troubleshoot this issue. Can you please follow the steps and let us know if the problem has been resolved?

Reply To Emails and Chat in a Flash

No more switching windows or applications to find answers to common customer questions. With TextExpander, simply type a short abbreviation and watch it instantly expand into your full reply. It works anywhere you type with no complex setup required – email or chat, desktop or mobile.

personalized customer support responses

Personalize Responses With Ease

Once expanded, you can easily edit responses before sending. Or, if an answer will always require personalization, use our form-style fill-in-the-blank snippets to make it even easier to customize.

customer support quick responses

Get a Knowledge Base At Your Fingertips

Never type out or copy-paste a common response again. Once your answers are loaded into your team’s shared library, you can find and insert answers anywhere you type – all with a quick inline search or abbreviation.

customer support call notes

Take Better Notes, Faster

Use predefined snippets with your outlines ready to take consistent, high-quality notes on calls and cases. Don’t let this necessary data entry slow down your days.

customer support processes

Enhance Your Quality Audits

TextExpander’s statistics show you which snippet replies are used most and who’s using them. You’ll be able to tell at a glance which questions you’re answering and how closely your team is following standard processes.

Trusted by:

Delight Your Team, Delight Your Customers

Make it easy for your support team to provide fast, effective answers to every support request and there will be smiles all around.