Improve IT Help Desk Efficiency
Create a collection of policy and troubleshooting information that can be shared instantly with keyboard shortcuts.
Rapid Replies
From database queries to answers to common questions, send commonly used text with just a few keystrokes.
Consistency + Flexibility
Empower your whole team to get back to internal clients quickly and consistently with access to a shared library of text snippets you can edit on the fly.
Works Everywhere
From email to database queries to ticketing systems, use TextExpander anywhere you type.
Reply To Emails and Tickets in a Flash
Never type out or copy-paste a common response again. With TextExpander, just type a short abbreviation and watch it instantly expand into your full response, all with a quick inline search or abbreviation.
Send Policies and Instructions With Ease
Never type out or hunt for another standard message such as software setup instructions or data security policies. Just use a TextExpander snippet and move on to your next task.
A Knowledge Base At Your Fingertips
No more switching windows or applications to find answers to common questions. Once your answers are loaded into your team’s shared library, you can find and insert answers anywhere you can type – no complex setup required.
Take Better Notes, Faster
Use predefined snippets to take consistent, high-quality notes on issues and cases without letting data entry slow you down.
Query Databases in Record Time
Store SQL and other database queries in your team’s snippet library to easily retrieve or manipulate data. No more repetitively typing queries or letting typos slow you down.
Take Back Your IT Team’s Time
Give your IT support team the tool they need to take their time back from repetitive tasks.
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Delight Your Team, Delight Your Users
Make it easy for your IT support team to provide fast, effective answers to every request and generate smiles all around.
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