Customer Service Voicemail Scripts
Updated: April 16, 2024A well-crafted voicemail script can leave a lasting impression, reassuring customers that their concerns will be addressed promptly and professionally.
Here we provide examples of effective scripts for various scenarios, equipping you with the knowledge and inspiration to create voicemail scripts that reflect your company's commitment to customer satisfaction.
Warm Welcome Script Copy Snippet Copied!
Hello, and thank you for calling [Company Name]. We’re sorry we couldn’t take your call right now, but your satisfaction is our priority. Please leave your name, phone number, and a detailed message after the beep, and one of our customer service representatives will get back to you as soon as possible. Thank you for choosing [Company Name], and have a great day!
After-hours Script Copy Snippet Copied!
Thank you for calling [Company Name]. We apologize, but our office is currently closed. Our regular business hours are Monday through Friday, 9 AM to 5 PM. Please leave a message with your name, phone number, and the reason for your call, and we will return your call on the next business day. You may also visit our website at [CompanyWebsite.com] for more information. Thank you for your understanding.
Holiday Closure Script Copy Snippet Copied!
Hello, you’ve reached [Company Name]. We’re currently closed for the holiday season and will resume our regular business hours on [Date]. Please leave your name, contact number, and a brief message, and we will get back to you as soon as we return. You may also find answers to frequently asked questions on our website at [CompanyWebsite.com]. Thank you for your patience and happy holidays!
High Call Volume Script Copy Snippet Copied!
Thank you for calling [Company Name]. We are experiencing a high volume of calls at the moment, and all of our customer service representatives are currently assisting other customers. Please leave your name, phone number, and a brief message after the beep, and we will return your call as soon as possible. We apologize for the inconvenience and appreciate your patience.
Department-specific Script Copy Snippet Copied!
Hello, you’ve reached the [Department Name] at [Company Name]. We are currently unable to take your call. Please leave your name, phone number, and a detailed message, and a member of our team will get back to you as soon as possible. Alternatively, you can email us at [DepartmentEmail@CompanyName.com] for a quicker response. Thank you for calling, and we look forward to assisting you.
Technical Support Script Copy Snippet Copied!
Thank you for calling [Company Name] Technical Support. We apologize for not being able to take your call right now. Please leave your name, contact number, and a brief description of the issue you are experiencing, and our technical support team will return your call as soon as possible. You may also find troubleshooting guides and FAQs on our website at [CompanyWebsite.com/support]. We appreciate your patience and understanding.
Order Inquiries Script Copy Snippet Copied!
Hello, and thank you for calling [Company Name] Order Inquiries. We’re currently unavailable to take your call. To help us assist you better, please leave your name, phone number, order number, and a brief description of your inquiry after the beep. We will return your call as soon as possible. For immediate assistance, you can also track your order or find answers to common questions on our website at [CompanyWebsite.com/orders].
Bilingual Script Copy Snippet Copied!
Thank you for calling [Company Name]. Para continuar en español, oprima el número dos. If you prefer to leave a message in English, please do so after the tone. Kindly include your name, phone number, and a brief message, and one of our customer service representatives will return your call as soon as possible. We appreciate your patience, and have a great day!
Appointment Scheduling Script Copy Snippet Copied!
Hello, you’ve reached [Company Name] Appointment Scheduling. We’re sorry we missed your call. Please leave your name, phone number, and preferred appointment date and time, and we will get back to you as soon as possible to confirm your appointment. You may also book your appointment online by visiting our website at [CompanyWebsite.com/appointments]. Thank you for choosing [Company Name], and we look forward to serving you.
Feedback and Suggestions Script Copy Snippet Copied!
Thank you for calling [Company Name] Feedback and Suggestions line. Your opinion is important to us, and we are committed to continuously improving our services. Please leave your name, phone number, and your feedback or suggestion after the beep. You can also share your thoughts by emailing us at [feedback@CompanyName.com] or submitting a form on our website at [CompanyWebsite.com/feedback]. We appreciate your input and will be in touch if necessary. Have a wonderful day!
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