Customer Service Voicemail Scripts

Updated: April 16, 2024

A well-crafted voicemail script can leave a lasting impression, reassuring customers that their concerns will be addressed promptly and professionally.

Here we provide examples of effective scripts for various scenarios, equipping you with the knowledge and inspiration to create voicemail scripts that reflect your company's commitment to customer satisfaction.

Type less. Say more.

Leave boring, repetitive copying & pasting in the past. Share text and images wherever you can type--so you can focus on what matters most.

(No credit card required)

Hello, and thank you for calling [Company Name]. We’re sorry we couldn’t take your call right now, but your satisfaction is our priority. Please leave your name, phone number, and a detailed message after the beep, and one of our customer service representatives will get back to you as soon as possible. Thank you for choosing [Company Name], and have a great day!

Thank you for calling [Company Name]. We apologize, but our office is currently closed. Our regular business hours are Monday through Friday, 9 AM to 5 PM. Please leave a message with your name, phone number, and the reason for your call, and we will return your call on the next business day. You may also visit our website at [CompanyWebsite.com] for more information. Thank you for your understanding.

Hello, you’ve reached [Company Name]. We’re currently closed for the holiday season and will resume our regular business hours on [Date]. Please leave your name, contact number, and a brief message, and we will get back to you as soon as we return. You may also find answers to frequently asked questions on our website at [CompanyWebsite.com]. Thank you for your patience and happy holidays!

Thank you for calling [Company Name]. We are experiencing a high volume of calls at the moment, and all of our customer service representatives are currently assisting other customers. Please leave your name, phone number, and a brief message after the beep, and we will return your call as soon as possible. We apologize for the inconvenience and appreciate your patience.

Hello, you’ve reached the [Department Name] at [Company Name]. We are currently unable to take your call. Please leave your name, phone number, and a detailed message, and a member of our team will get back to you as soon as possible. Alternatively, you can email us at [DepartmentEmail@CompanyName.com] for a quicker response. Thank you for calling, and we look forward to assisting you.

Thank you for calling [Company Name] Technical Support. We apologize for not being able to take your call right now. Please leave your name, contact number, and a brief description of the issue you are experiencing, and our technical support team will return your call as soon as possible. You may also find troubleshooting guides and FAQs on our website at [CompanyWebsite.com/support]. We appreciate your patience and understanding.

Hello, and thank you for calling [Company Name] Order Inquiries. We’re currently unavailable to take your call. To help us assist you better, please leave your name, phone number, order number, and a brief description of your inquiry after the beep. We will return your call as soon as possible. For immediate assistance, you can also track your order or find answers to common questions on our website at [CompanyWebsite.com/orders].

Thank you for calling [Company Name]. Para continuar en español, oprima el número dos. If you prefer to leave a message in English, please do so after the tone. Kindly include your name, phone number, and a brief message, and one of our customer service representatives will return your call as soon as possible. We appreciate your patience, and have a great day!

Appointment Scheduling Script

Hello, you’ve reached [Company Name] Appointment Scheduling. We’re sorry we missed your call. Please leave your name, phone number, and preferred appointment date and time, and we will get back to you as soon as possible to confirm your appointment. You may also book your appointment online by visiting our website at [CompanyWebsite.com/appointments]. Thank you for choosing [Company Name], and we look forward to serving you.

Feedback and Suggestions Script

Thank you for calling [Company Name] Feedback and Suggestions line. Your opinion is important to us, and we are committed to continuously improving our services. Please leave your name, phone number, and your feedback or suggestion after the beep. You can also share your thoughts by emailing us at [feedback@CompanyName.com] or submitting a form on our website at [CompanyWebsite.com/feedback]. We appreciate your input and will be in touch if necessary. Have a wonderful day!

What is TextExpander

Revolutionize your customer service by quickly accessing a library of response templates, troubleshooting steps, and more. Access the snippets in your ticketing system, CRM, or anywhere else you type. See for yourself here:

Not able to play the video? Click here to watch the video

Try it for yourself

With TextExpander, you can store and quickly expand full email templates, email addresses, and more anywhere you type. That means you’ll never have to misspell, memorize, or type the same things over and over again.

Hello, and thank you for calling [Company Name]. We're sorry we couldn't take your call right now, but your satisfaction is our priority. Please leave your name, phone number, and a detailed message after the beep, and one of our customer service representatives will get back to you as soon as possible. Thank you for choosing [Company Name], and have a great day!
Thank you for calling [Company Name]. We apologize, but our office is currently closed. Our regular business hours are Monday through Friday, 9 AM to 5 PM. Please leave a message with your name, phone number, and the reason for your call, and we will return your call on the next business day. You may also visit our website at [CompanyWebsite.com] for more information. Thank you for your understanding.
Thank you for calling [Company Name]. We are experiencing a high volume of calls at the moment, and all of our customer service representatives are currently assisting other customers. Please leave your name, phone number, and a brief message after the beep, and we will return your call as soon as possible. We apologize for the inconvenience and appreciate your patience.
Thank you for calling [Company Name]. Para continuar en español, oprima el número dos. If you prefer to leave a message in English, please do so after the tone. Kindly include your name, phone number, and a brief message, and one of our customer service representatives will return your call as soon as possible. We appreciate your patience, and have a great day!
Thank you for calling [Company Name] Feedback and Suggestions line. Your opinion is important to us, and we are committed to continuously improving our services. Please leave your name, phone number, and your feedback or suggestion after the beep. You can also share your thoughts by emailing us at [feedback@CompanyName.com] or submitting a form on our website at [CompanyWebsite.com/feedback]. We appreciate your input and will be in touch if necessary. Have a wonderful day!

Work smarter.

With TextExpander, you can store and quickly expand snippets anywhere you type. That means you'll never have to misspell, memorize, or type the same things over and over, ever again.

|

Less Repetition, More Customer Delight

TextExpander gives your team the power to do what they do best — faster.