Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Master the art of responding to customer complaints with inspiration from these 12 imaginative and helpful companies.
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.
Are you offering the best customer service? Track these five customer satisfaction metrics to show your team’s progress over time.
Learn how to measure and improve customer satisfaction through leveraging customer satisfaction surveys to drive customer loyalty and success.
Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.