Best Practices in Omnichannel Customer Service

From social media to text messaging, email, chat, calling, and more, customers are driving the buying experience, and companies must have customers’ questions answered on a number of communication channels in a timely matter and with a consistent tone. Omnichannel customer service is a method of supporting your customers that creates a unified, seamless experience across a wide variety of service channels.

Grab a free copy of our guide. With these best practices, examples, and tips from customer support pros, you’ll be ready to craft your omnichannel approach to customer service.

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Omnichannel Customer Support

Creating a Seamless Support Experience

45% of customers today define a personalized experience as one that lets them interact on the channel of their choice. When executed well, an omnichannel approach to service gives your customers the freedom to freely switch between channels as they wish without creating any unnecessary friction. Download our guide to see how.

What’s Inside

Omnichannel Overview

Learn what omnichannel customer service is and how it differs from multichannel service.

Best Practices

Find out what the strongest omnichannel support strategies have in common.

Examples

Get inspired with examples from three brands excelling at omnichannel customer service.

You're in Good Company

Uber
Dropbox
shopify
Tumblr
Genentech
Woothemes
Automattic
1Password
YNAB.
Linode
Nationbuilder
iCulture
ApplicantPro
Formlabs
SketchUp

TextExpander allows us to quickly and consistently answer questions with fewer resources than before. It’s a powerful tool.

Ty Schalamon, Technical Support Manager, SketchUp

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