Best Practices in Omnichannel Customer Service
From social media to text messaging, email, chat, calling, and more, customers are driving the buying experience, and companies must have customers’ questions answered on a number of communication channels in a timely matter and with a consistent tone. Omnichannel customer service is a method of supporting your customers that creates a unified, seamless experience across a wide variety of service channels.
Grab a free copy of our guide. With these best practices, examples, and tips from customer support pros, you’ll be ready to craft your omnichannel approach to customer service.
Where should we send your guide?
Creating a Seamless Support Experience
45% of customers today define a personalized experience as one that lets them interact on the channel of their choice. When executed well, an omnichannel approach to service gives your customers the freedom to freely switch between channels as they wish without creating any unnecessary friction. Download our guide to see how.
What’s Inside
Omnichannel Overview
Learn what omnichannel customer service is and how it differs from multichannel service.
Best Practices
Find out what the strongest omnichannel support strategies have in common.
Examples
Get inspired with examples from three brands excelling at omnichannel customer service.
You're in Good Company
TextExpander allows us to quickly and consistently answer questions with fewer resources than before. It’s a powerful tool.
Ty Schalamon, Technical Support Manager, SketchUp