Omnichannel Customer Service 101

Your Guide to Getting Started

Looking to offer an omnichannel customer service experience to your customers? Seeking ideas to improve your existing omnichannel strategy?

Grab a free copy of our guide. With these best practices, examples and tips from customer support pros, you’ll be ready to craft your omnichannel approach to customer service.

Where should we send your guide?

Omnichannel Customer Support

Creating a Seamless Support Experience

45% of customers today define a personalized experience as one that lets them interact on the channel of their choice. When executed well, an omnichannel approach to service gives your customers the freedom to freely switch between channels as they wish without creating any unnecessary friction. Download our guide to see how.

What’s Inside

Omnichannel Overview

Learn what omnichannel customer service is and how it differs from multichannel service.

Best Practices

Find out what the strongest omnichannel support strategies have in common.

Examples

Get inspired with examples from three brands excelling at omnichannel customer service.

You're in Good Company

Uber
Dropbox
shopify
Tumblr
Genentech
Woothemes
Automattic
1Password
YNAB.
Linode
Nationbuilder
iCulture
ApplicantPro
Formlabs
SketchUp

TextExpander allows us to quickly and consistently answer questions with fewer resources than before. It’s a powerful tool.

Ty Schalamon, Technical Support Manager, SketchUp

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