Creating Consistency in the Customer Success Journey
In an omni-chanel world, customers expect a consistent experience across all communication channels; living up to those expectations can be daunting for customer support professionals if you don’t know where to start.
In this definitive guide, we’ll explore the strategies and tactics you need to ensure customer journey consistency, improve omni-channel customer support, and create a top notch customer experience.
Where should we send your guide?
Every Customer, Every Channel
Consistency across channels is crucial in customer support and its absence can have tangible effects. From retention and acquisition to account development and team morale, the problems span wide and carry real weight. This guide addresses the cost of inconsistency, and then lays out your action plan for achieving consistency in every interaction.
In this guide, we’ll explore:
Impacts of Inconsistency
Understand exactly how inconsistencies could be holding you back.
Discover how to empower your team to maintain a consistently high standard of quality.
Actionable Best Practices
Get specific tips for keeping messaging consistent, aligning with self-service tools, and uncovering insights.
You're in Good Company
Our Net Promotor Score® is above the industry average and I definitely think TextExpander is a contributing factor to that. It allows us to present a consistent message and exceed expectations with how quickly we’re answering customer questions.
Ty Schalamon, Technical Support Manager, SketchUp