Articles about Technology from the TextExpander blog.
Customer Support
Customer service technology shapes how support teams deliver fast, personal help. Review the core tools in a modern support stack, from email, CRM, and ticketing systems to text expansion, plus AI and omnichannel trends.
Introducing new technology into the workplace can lift morale, but rollouts often fail. See why new tools sometimes don't stick and the best practices that help employees adopt new technology and keep using it.
Recruitment technology can make hiring faster, but it can also be fallible and indifferent to candidates. See where hiring tools fall short and how recruiters can use them responsibly while keeping a human touch.
Remote employee engagement depends on the right tools for communication, collaboration, and time tracking. Compare popular options like Slack, Zoom, Trello, Asana, Google Docs, Toggl, and Harvest for distributed teams.
A recruiting email gets more responses when it adds value. Use the A-D-D approach, writing outreach that is authentic, delightful, and different, and run through a few final checks before you click send.
Developers giving a technical talk have more to handle than the speaking itself. Find out what makes a talk good, which preparation tasks you can automate, and how a real-world example puts those ideas into practice.
A high school technology director in Illinois explains how TextExpander fits into his IT workflow, which Snippets he uses most, and his advice for other technology professionals working in the education sector.
